Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic
Finny Ebenezer

Finny Ebenezer

Bangalore

Summary

I’m a passionate Solutions Engineer with deep expertise in helping enterprise clients unlock the full potential of modern customer engagement platforms. I specialize in designing and implementing tailored solutions using advanced scripting, automation, and customization to solve complex business challenges, improve operational efficiency, and deliver exceptional customer experiences.

Overview

9
9
years of professional experience

Work History

Lead Software Development Engineer (Senior SE)

Zoom Video Communication
Bangalore
05.2022 - Current
  • Led client-facing solutions engineering for Zoom's AI-powered CX portfolio, improving operational scalability for enterprise clients.
  • Designed custom scripting and automation flows for complex enterprise requirements, facilitating personalized customer resolutions.
  • Mentored junior engineers on best practices while serving as a trusted technical advisor during successful go-lives.
  • Conducted admin training sessions for clients post-customizations and go-live, promoting smooth adoption and operational readiness.
  • Briefly contributed to full-stack development efforts for the Workforce Management product, while maintaining a primary focus on solutions architecture.

Software Engineer (Solutions Engineer)

GyanMatrix Technologies Pvt. Ltd - Solvvy
Bangalore
03.2021 - 05.2022
  • Operated as Solutions Engineer at Solvvy, specializing in conversational AI, delivered customized AI-driven chat solutions that improved client self-service capabilities
  • Collaborated with clients to design scalable solutions, ensuring seamless workflow integration
  • Implemented custom integrations with various CRMs for clients prior to company acquisition by Zoom

Software Technician

National Instruments
Bangalore
05.2017 - 03.2021
  • Collaborated with development teams to troubleshoot and resolve defects, contributing to timely and high-quality software releases
  • Developed and executed automated test scripts for Windows-based applications, enhancing software reliability
  • Created detailed test reports summarizing coverage and trends, enabling informed decision-making for quality improvement initiatives

Education

Master of Science - Computer Science

IIIT Bangalore And LiverPool John Moore University
Bangalore
04-2022

Bachelor in Computer Application -

Kristu Jayanti College
Bangalore
05-2017

Skills

  • Solutions Architecture
  • Contact Center Solutions
  • AI-Powered Customer Experience
  • Client-Specific Solution Design, Custom Scripting
  • Client Facing Technical Consulting
  • JavaScript
  • Python
  • Selenium
  • Jenkins

Timeline

Lead Software Development Engineer (Senior SE)

Zoom Video Communication
05.2022 - Current

Software Engineer (Solutions Engineer)

GyanMatrix Technologies Pvt. Ltd - Solvvy
03.2021 - 05.2022

Software Technician

National Instruments
05.2017 - 03.2021

Master of Science - Computer Science

IIIT Bangalore And LiverPool John Moore University

Bachelor in Computer Application -

Kristu Jayanti College
Finny Ebenezer