FIONA D'COSTA
Bangalore,KA
Summary
Results-driven worker with a strong background in customer relationship management, sales, pre-sales, and patient care coordination. Proven ability to lead teams, manage projects efficiently, and enhance customer satisfaction. Recognized for exceptional performance in multiple organizations, consistently exceeding targets and delivering outstanding service. Excellent communication, interpersonal, and organizational skills.
Overview
10
10
years of professional experience
Work History
Patient Care Coordinator
Allure Esthetic Plastic Surgery
08.2023 - Current
- Assist patients by scheduling appointments and explaining procedures
- Provide guidance and support to ensure a smooth patient experience
- Act as a liaison between patients and medical staff
- Ensure high patient satisfaction through clear communication and personalized service
- Accolade: Currently ranked in the Top 3 performers in the organization
Project Manager
Hire a Pro
08.2022 - 08.2023
- Led and managed multiple projects, ensuring timely delivery and client satisfaction
- Coordinated with cross-functional teams to streamline project execution
- Developed strategies to improve workflow efficiency and customer engagement
- Monitored project progress, addressed challenges, and optimized resource allocation
- Accolade: Ranked among the Top 5 performers in the company
Pre-Sales Associate
Homelane
10.2021 - 03.2023
- Handled lead generation and initial client interactions for interior design solutions
- Provided product and service information to potential customers
- Scheduled appointments and coordinated with the sales team to facilitate client conversions
- Accolade: Awarded 'Gold Star Performer' for outstanding sales contributions
Customer Relationship Associate
Urban Ladder Home Decor Service
04.2015 - 05.2017
- Assisted customers in selecting home decor solutions tailored to their needs
- Managed customer inquiries and provided product recommendations
- Ensured high customer satisfaction through effective communication and problem-solving
- Accolade: Recognized for excellence in customer experience
Education
Master of Arts (MA) -
Chaudhary Charan Singh University
Meerut, India06-2014
Skills
- Project Management & Leadership
- Customer Relationship Management
- Sales & Pre-Sales Support
- Client Communication
- Patient Coordination & Care
- Lead Generation
- Problem-Solving
- Excellent Communication & Interpersonal Skills
- Strong Organizational Abilities
Certifications And Awards
- Excellence in Customer Experience, Urban Ladder, 2017
- Gold Star Performer, Homelane, 2021-2022
- Top 5 Performer, Hire a Pro, 2022-2023
- Top 2 Performer, Allure Esthetic Plastic Surgery, 2023-Present
Timeline
Patient Care Coordinator
Allure Esthetic Plastic Surgery
08.2023 - Current
Project Manager
Hire a Pro
08.2022 - 08.2023
Pre-Sales Associate
Homelane
10.2021 - 03.2023
Customer Relationship Associate
Urban Ladder Home Decor Service
04.2015 - 05.2017
Master of Arts (MA) -
Chaudhary Charan Singh University
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