Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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Glenn Dass

Pune

Summary

My life has been significantly shaped by my dual passions for sports and technology. Transitioning from a sports enthusiast to an IT professional, both realms have enriched my understanding of diverse facets of life. As a results-driven and knowledgeable Technical Support Engineer. I bring proven experience in release management and operational process development and coordination.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Technical Support Engineer

Mphasis Ltd.
01.2022 - Current
  • Responded to escalated technical issues, providing in-depth troubleshooting and resolution
  • Collaborated with LI support to streamline issue resolution processes and enhance team efficiency
  • Conducted root cause analysis for recurring problems, implementing preventive measures
  • Assisted in the training and mentoring of L1 support staff, contributing to team skill development
  • Maintained up-to-date knowledge of IT systems, applications, and industry best practices
  • Resolved hardware and software issues, ensuring minimal downtime for end-users.

Operations Supervisor

Commandos Football Club
Pune
01.2021 - 01.2022
  • Developed and implemented streamlined processes for player registration, medical assessments, and compliance with league regulations
  • Managed relationships with vendors, negotiating contracts and ensuring cost-effective procurement of equipment and services
  • Coordinated recruitment activities, including player trials, scouting events, and talent assessments.

Assistant Coach

Commands Football Academy
Pune
01.2017 - 01.2021
  • Managed drills and fitness circuits to bolster athletes' coordination and performance levels
  • Observed athletes during practice and game situations to assess performance and provide tips for improvement
  • Collaborated with head coach to develop and maintain high team schedules.

Education

Bachelor of Business Administration -

Carmel Vidya Bhavan Trust's Christ College
Pune
01.2019

HSC Board Higher School Secondary Certificates -

St. Patrick's High School & Junior College
Pune
01.2018

SSC Board Secondary School Certificates -

St. Vincent's High School
Pune
01.2016

Skills

  • Customer Relationship Management (CRM)
  • Poised under pressure
  • Computer hardware troubleshooting
  • Staff training & coaching
  • Excellent listener & solid written and verbal communicator

Certification

  • Career essentials in Cybersecurity by Microsoft and LinkedIn, 11/2023
  • Career essentials in Generative AI by Microsoft and LinkedIn, 11/2023
  • Cybersecurity Foundation, 11/2023
  • Business Management, 06/2021
  • Entrepreneurship, 06/2021
  • E-mails, 09/2021

Timeline

Technical Support Engineer

Mphasis Ltd.
01.2022 - Current

Operations Supervisor

Commandos Football Club
01.2021 - 01.2022

Assistant Coach

Commands Football Academy
01.2017 - 01.2021

Bachelor of Business Administration -

Carmel Vidya Bhavan Trust's Christ College

HSC Board Higher School Secondary Certificates -

St. Patrick's High School & Junior College

SSC Board Secondary School Certificates -

St. Vincent's High School

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Glenn Dass