Fiona Noronha
Mumbai
Summary
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Virtual Executive Assistant to Group CEO
The SMC Group
06.2022 - Current
- Reporting to the Group CEO, job functions included calendar management, secretarial and administrative tasks, meeting preparation, phone call screening, travel management, email and document handling, and liaising with suppliers, clients, and staff.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Took notes and dictation at meetings.
- Updated and maintained confidential databases and records.
Administrative and Operations Consultant
365 Finance Limited
01.2020 - 03.2022
- Reported to the Directors, job functions included developing operation systems and administrative processes, scheduling meetings, records management, accounts receivables and payables, data management, office stationery and supplies, liaising with collection agencies, and providing clerical support.
- Supervised client meetings to disseminate proper information and encourage participants to share ideas.
- Implemented processes and procedures to improve overall efficiency in operations.
- Worked flexible hours across night, weekend, and holiday shifts.
Marketing Services Officer
Singapore Airlines India Ltd
06.2012 - 01.2019
- Reported to the Sales and Marketing Manager India, job functions included sales analysis, marketing coordination, general administration, sales performance reporting, CRM database management, coordination and negotiation with vendors and media agencies, website updates, designing flyers and circulars, trade exhibition participation, data and records management, and support to Sales Planning and Marketing Manager.
- Continually maintained and improved company's reputation and positive image in markets served.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
- Coordinated with design and media teams to develop high-quality creative assets.
Pricing Analyst
Tata Consultancy Services
12.2011 - 05.2012
- Job functions included ensuring accuracy and timeliness of filing fares, rules, booking classes, and routing on ATPCO, working knowledge on CRS - Amadeus, testing fare quotes, quality check, and solving travel agent queries on fares.
Workforce Management Analyst
JP Morgan Chase India
11.2006 - 03.2011
- Job functions included planning and forecasting staffing requirements, real-time management and reporting, monitoring ACD agent work state, liaising with external clients' WFM and operations team, IT support escalation and resolution, call routing management, performance reporting, staffing adjustments and leave management, and overtime and allowance hours management.
Education
CAP - Certified Administrative Professional -
International Association of Administrative Professionals
11.2021
Foundation Course in Travel & Tourism - Certified IATA Professional - undefined
International Air Transport Association
11.2011
Post Graduate Diploma in Business Administration - undefined
NMIMS University
Mumbai, India12.2009
Bachelor’s Degree in Science (Major: Statistics) - undefined
University of Mumbai
Mumbai, India03.2006
Skills
- Customer Service: Highly responsive Always willing to get the job done
- IT Skills: Proficient in Microsoft Office Suite Strong research skills and internet/tech savvy (Other applications stated below as per Job profile)
- Dependability: Able to work independently and take initiative wherever necessary
- Able to handle and exercise good judgement and discretion on sensitive issues at workplace
- Planning & Organizing: Well organized, detail-oriented, ability to multi-task with good follow-up skills
- Adaptability: Quick learner on the job and able to acquire new skill sets Able to understand new systems / technologies / processes easily
- Teamwork: Good team player and showcase a positive attitude overall
- Communication skills: Strong oral, written and verbal command over English, having worked in a multi-cultural work environment
- Mathematical Skills: Adept at working with figures and accuracy
References
- Sachin Gupte, Director Operations, MegaMart (T/A Cost Club Limited), Jamaica, sgupte@megamartjm.com, +1-876-364-0437
- Rajiv Varma, Sales Planning & Marketing Manager, Singapore Airlines - India, India, rajiv_varma@singaporeair.com.sg, +91-98103-50758
Timeline
Virtual Executive Assistant to Group CEO
The SMC Group
06.2022 - Current
Administrative and Operations Consultant
365 Finance Limited
01.2020 - 03.2022
Marketing Services Officer
Singapore Airlines India Ltd
06.2012 - 01.2019
Pricing Analyst
Tata Consultancy Services
12.2011 - 05.2012
Workforce Management Analyst
JP Morgan Chase India
11.2006 - 03.2011
Foundation Course in Travel & Tourism - Certified IATA Professional - undefined
International Air Transport Association
Post Graduate Diploma in Business Administration - undefined
NMIMS University
Bachelor’s Degree in Science (Major: Statistics) - undefined
University of Mumbai
CAP - Certified Administrative Professional -
International Association of Administrative Professionals
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