Firdaus Alam Mansur
Bengaluru,Karnataka
Summary
Senior Business Analyst – Digital Transformation | 17+ Years in Banking & Financial Services Expert in aligning business strategy with Digital innovation across Global Institutions. Accomplished in product portfolio, cross-border Payments, Cards, Client Life Cycle (CLM), Asset Management and automation (BPM). Adept at driving Operational excellence through Process improvement, Stakeholder engagement, Change Management and cross-functional collaboration
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sr. Business Analyst – Digital Transformation
ANZ (Australia & New Zealand Bank)
02.2025 - Current
- Acts as liaison between Business & IT to refine the Product and incorporate features based on business requirements
- Stakeholders Management by defining the project scope, goals, and deliverables
- Delivery as per the Business Requirement adhering to scope, time, budget (Triple Constraint Model)
- Creating User Stories & Acceptance Criteria adhering to the Front Door request: Agile ways of working
- Product Performance: Monitoring product performance, analyzing data, identifying areas for improvement
- Cross-functional Collaboration, Backlog Refinement, Process mapping
- Core Responsibilities
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
- Improved project efficiency by analyzing business processes and identifying areas for improvement.
Sr. Business Analyst – Digital Transformation
Capco Technologies P Ltd. (A Wipro Company)
12.2021 - 01.2025
- Bridging Business–IT alignment to refine and enhance with the vision of providing comprehensive services to Customers for Digital Platform, Cards, CASA
- Requirement gathering, design, development, testing and implementation under Retail Banking & Digital Portfolio
- Understanding the Data Flow Architecture, Value Stream Mapping, Project Charter, AS-IS Process
- Creating User Stories & Acceptance Criteria, Agile ways of working
- Cross functional meetings, Stakeholder Management
- Focusing on delivering new Regulatory changes to enhance control framework in Compliance and Operations functions
- Core Responsibilities (Global Bank)
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
- Analyzed data to identify root causes of problems and recommend corrective actions.
Product Manager
Freecharge Payments (Axis Bank Company)
06.2021 - 11.2021
- Acts as liaison between Business & IT to refine the Product and incorporate features based on business requirements
- Led stakeholder collaboration, user story creation, and BRD documentation for NTB customer onboarding
- Core Responsibilities (Regional BFS)
- Project Handled: Digital Savings A/c opening journey using digital KYC for NTB customers
Business Analyst – Digital Transformation
Arohan Financial Services Ltd (Lending Business)
03.2020 - 04.2021
- Define and own the strategic roadmap for Financial products, ensuring alignment with organizational objectives
- Identify emerging trends, customer needs, and market opportunities in the BFS space
- Identify, Onboard and Manage Strategic Partners to provide services
- Bridging gap between IT & Business, BRD preparation, Stakeholder Relationship, Monitoring Product Performance, E-KYC verification
- Core Responsibilities (Regional BFS)
- Projects Handled - Payments
- Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Increased resource efficiency by analyzing detailed business requirements.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
Digital Product Owner / Business Analyst
Poonawalla Fincorp Ltd (Lending Business & Insurance)
10.2012 - 03.2020
- Pioneered domestic payment automation strategies adhering to RBI/NPCI/FCA guidelines
- Identify, Onboard and Manage Strategic Partners to provide services
- Stakeholder Management, Worked with Process owner to develop solutions or Target Operating Model (TOM), BRD preparation
- Championed process automation in asset management and insurance, improving customer experience and productivity
- Core Responsibilities (Regional BFS) - Asset Management
- Projects Handled (Payments - Lending Business: ABF & Insurance)
- Enhanced customer satisfaction by prioritizing and addressing critical product issues through effective backlog management.
- Delivered high-quality digital products on time and within budget by effectively managing project timelines and resources.
- Demonstrated a strong commitment to continuous improvement by actively seeking feedback from users, stakeholders, and peers to refine digital products over time.
- Reduced operational costs by identifying inefficiencies in digital product management processes and recommending appropriate solutions.
Assistant Manager – Branch Banking
IndusInd Bank Ltd / Axis Bank Ltd
01.2008 - 10.2012
- Managed core banking operations, customer relationship management, and retail portfolio performance
Education
MBA - Marketing
University of Wales, UK - TASMAC
Kolkata, India12.2007
B. TECH - Computer Science & Engineering
West Bengal University of Technology
Kolkata, India05.2006
Higher Secondary - XII -
Modern School
Kolkata, India04.2001
Secondary - X -
St. Mary's School
Kolkata, India05.1999
Skills
- Hard Skills
- Category: Project Execution, Skills: Project Management (Agile & Waterfall), Digital Transformation
- Category: Team & Stakeholder Leadership, Skills: Presentation Skills, Stakeholder & Team Management
- Category: Business Analysis Expertise, Skills: Requirement Gathering, Functional/Technical Documentation
- Category: Process Innovation, Skills: Business Process Management (BPM), Process Excellence, Continuous Improvement
- Category: Cross-Functional Collaboration, Skills: Interdisciplinary Coordination, Change Enablement
- Soft Skills: Innovative, Strategic initiatives, Communication, Performance driven, Challenging personal
- Functional Skills: Payments & Cards, Retail Banking, KYC / AML, CLM
- Technical Skills: BPM Tools: Signavio, JIRA, ADO, ARIS, Confluence, MS Visio, MS Office
Certification
- Category: Project Management, Certifications: Google Project Management, PMP Trained, SAFE 6.0 Lean Six Sigma Black Belt
- Category: Process Excellence, Certifications: Process Mapping, ARIS, Signavio
- Category: Service Automation, Certifications: ServiceNow (in progress)
Language Proficiency
English, Hindi, Bengali: Proficient (R / W / S)
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge & I bear the responsibility for the correctness of the above-mentioned particulars Preferred Location: Bengaluru Firdaus Alam Mansur
Personal Profile
- Dob: 16-08-1982
- Nationality: Indian
- Gender: Male
- Passport Holder: Yes
Clients Portfolio
- Client: Standard Chartered Bank – GBS, Location(s): UAE, India, HK, Industry: BFS
- Client: HSBC – GTC, Location(s): UK, Industry: BFS
- Client: Poonawalla Fincorp & Housing, Location(s): India (In-House), Industry: NBFC & Housing Finance
- Client: HDI Global – Insurance, Location(s): Germany, Industry: Insurance
Timeline
Sr. Business Analyst – Digital Transformation
ANZ (Australia & New Zealand Bank)
02.2025 - Current
Sr. Business Analyst – Digital Transformation
Capco Technologies P Ltd. (A Wipro Company)
12.2021 - 01.2025
Product Manager
Freecharge Payments (Axis Bank Company)
06.2021 - 11.2021
Business Analyst – Digital Transformation
Arohan Financial Services Ltd (Lending Business)
03.2020 - 04.2021
Digital Product Owner / Business Analyst
Poonawalla Fincorp Ltd (Lending Business & Insurance)
10.2012 - 03.2020
Assistant Manager – Branch Banking
IndusInd Bank Ltd / Axis Bank Ltd
01.2008 - 10.2012
MBA - Marketing
University of Wales, UK - TASMAC
B. TECH - Computer Science & Engineering
West Bengal University of Technology
Higher Secondary - XII -
Modern School
Secondary - X -
St. Mary's School
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