Firdaus R
New Delhi
Summary
Dependable Inside Sales Manager skilled at leading a team of 23 salespeople to build professional relationships that will lead to increased sales and company profit. Adept at mentoring and coaching team members and leading market trend evaluations. Dedicated and customer-oriented domestic and international Business professional with 4 years of customer service, sales and administrative experience, excelling at prioritizing and completing multiple tasks simultaneously. Flexible, meticulous, and adaptive team player with expertise in customer relationship management, Revenue Growth and Lead Gen. Dependable and results-oriented self-starter with proactive approach to problem-solving.
Overview
11
11
years of professional experience
Work History
Inside sales Manager
UPGRAD Business(US/NAMER) IT-SAAS-ERP
04.2022 - 12.2022
- Primary responsibility is generating revenue - product sales / SaaS platform License sales contracts
- Generate leads through networking and other channels like Events/ Conferences- LSN,ZI,EL,APPOLO.
- Demonstrate the SaaS product and also present the product and capabilities
- Networking in the relevant industry using online channels like LinkedIn and offline channels
- Develop long-term relationships with decision-makers and influencers
- Work with the marketing office to plan customer events and branding strategies
- Measure daily, weekly, monthly performance trends of each team member and take corrective actions to match the organization's expectations
- Conduct daily team huddles to brief and motivate the team on the team and individual targets Own up the overall training and quality of the sales teams
- Provide trainingQ1 interventions, feedbacks in coordination with the Product team
- Monitor self-performance at all times while also contributing to the team performance, keeping track of factors like conversion factor, Average revenue generated per lead, average revenue per sale, etc
- Analyze and share active feedback about the customer behavior, market demands and competition
- Monitored daily sales activities of the inside sales team members through reports generated from the CRM system.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Scheduled regular team meetings to discuss current projects, provide updates on progress and share best practices.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Developed and significantly grew assigned territory 27% within first Month.
Inside sales manager
SKILL LYNC
05.2021 - 12.2022
- Negotiating contracts with clients to ensure mutual satisfaction with each transaction
- Preparing proposals for new business opportunities or contracts with existing clients
- Developing and maintaining relationships with clients to increase future business opportunities
- Scheduling appointments with prospective clients to discuss products or services offered by the company
- Creating client proposals based on product information provided by marketing staff members
- Keeping track of all communications with clients, such as emails, phone calls, letters, and faxes
- Reviewing proposals from clients for possible problems or conflicts with company policies
- Identifying potential customers through research and networking activities, then contacting them to set up meetings or presentations
- Managing accounts receivable and payable, including sending billing notices, collecting payments from clients, and submitting payments to vendors for supplies used in projects
- Researching market trends to identify opportunities for new products or services that might appeal to specific clients
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Worked with marketing department to prepare campaigns for lead generation.
- Implemented an incentive program designed to motivate employees and encourage them to exceed their targets.
- Supported sales team members to drive growth and development.
Dy. Sales Manager - B2B and B2C both
EMERGING INDIA GROUP- International sales
07.2019 - 05.2021
- Handling designated team B2C and B2B both
- Meeting monthly team sales target
- Revenue generation
- Conducting weekly sales report
- Monitoring team member core activities to achieve team target
- Generating market for the Organization
- Source and develop client referrals
- Prepare sales action plans and strategies
- Schedule sales activity
- Develop sales proposals
- Ensure customer service satisfaction and good client relationships
- Follow up on sales activity from team member
- Monitor and report on sales activities and follow up for management
- Corporate Marketing
- Reporting on the Business Plan to Management
- Manage assigned territory with the objective of achieving Team sales target and developing business within the company's policy.
Centre Manager
PARAMOUNT
04.2014 - 06.2019
- Managing Day by day Planning, operational challenges and solving problems of a team of agents
- Prepare schedules for the teams and ensure attendance
- Monitoring Dialer strategy
- Client and Data management
- Calculation on attrition, Shrinkage
- Assigning leads and monitoring team performance reports
- Train, coach and guide about product and sales tricks.
Sales Associate
METIS EDUVENTURES
09.2011 - 04.2014
- Calling on database, chat, whatsapp students, guide for courses
- Addressed students' questions and issues regarding online courses within a specified timeframe
- Ensured that student inquiries received timely responses in coordination with other departments and staff members
- Follow up- old and new leads
- Demo alignment, after demo feedback and follow up
- Creating sales pipeline
- Pre to post Sales.
Education
B.com - Commerce -
Delhi University
09.2011
12 - 78% - Commerce
National victor Public School
06.2008
10 - 76% - All mains
National Victor Public School
07.2007
Skills
- Lead Gen/Research
- Salesforce
- CRM - saas,paas,aas
- PowerPoint
- Excel
- Sales Strategy Development
- SalesLoft on VDI-DYNAMICS
- JIRA
- TABLEAU
- POWER BI
Hobbies and Interests
- Playing piano
- DIY crafts
Projects
New product launch -FSD, New tools - industry need- scope- set up - executions
Accomplishments
- Team Lead-INSIDE SALES -INTERNATIONAL MARKET-US-NAMER
2021Target Achieved- 103% of year sales target.
Skills: Coaching • Sales and Marketing
Corporate Sales Associate- Team Lead
Dec - April
Q1-176% of Target
Q2-163% of Target
Q3-167% of Target
Skills: Coaching
NAMER&APAC Business Development- Team
Timeline
Inside sales Manager
UPGRAD Business(US/NAMER) IT-SAAS-ERP
04.2022 - 12.2022
Inside sales manager
SKILL LYNC
05.2021 - 12.2022
Dy. Sales Manager - B2B and B2C both
EMERGING INDIA GROUP- International sales
07.2019 - 05.2021
Centre Manager
PARAMOUNT
04.2014 - 06.2019
Sales Associate
METIS EDUVENTURES
09.2011 - 04.2014
B.com - Commerce -
Delhi University
12 - 78% - Commerce
National victor Public School
10 - 76% - All mains
National Victor Public School
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