FIRDAUS R
Delhi
Summary
Highly experienced and results-driven B2B sales manager with a proven track record of success in the international market. Demonstrated expertise in developing and implementing strategic sales plans to drive revenue growth and expand market share. Skilled in building and maintaining strong relationships with key clients and partners to drive business development. Adept at leading high-performing sales teams /team handling to achieve and exceed sales targets. Exceptional communication, negotiation, and problem-solving skills. Passionate about driving business growth and exceeding customer expectations in the global marketplace.
Overview
13
13
years of professional experience
1
1
Certification
Work History
B2B SALES MANAGER INTERNATIONAL MARKET
Accretive Technologies
05.2021 - Current
- Primary responsibility is generating revenue - product sales / SaaS platform,sales contracts
- Generate leads through networking and other channels like Events/ Conferences- LSN,ZI, EL,APPOLO,LUSHA.
- Demonstrate the SaaS product and also present the product and capabilities
- Networking in the relevant industry using online channels like LinkedIn and offline channels
- Develop long-term relationships with decision-makers and influencers
- Work with the marketing office to plan customer events and branding strategies
- Measure daily, weekly, monthly performance trends of each team member and take corrective actions to match the organization's expectations.
- Provide trainingQ1 interventions, feedbacks in coordination with the Product team
- Monitor self-performance at all times while also contributing to the team performance, keeping track of factors like conversion, factor, Average revenue generated per lead, average revenue per sale, etc
- Analyze and share active feedback about the customer behavior, market demands and competition
- Monitored daily sales activities of the inside sales team members through reports generated from the CRM system
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts
- Scheduled regular team meetings to discuss current projects, provide updates on progress and share best practices
- Enhanced sales volume through skilled support to both new and inactive customers
- Developed and significantly grew assigned territory 27% within 1st month with 187% over achieved target.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
DY SALES MANAGER B2B AND B2C - INTERNATIONAL MARKET
07.2019 - 05.2021
- Handling designated team B2C and B2B both
- Meeting monthly team sales target
- Revenue generation
- Conducting weekly sales report
- Monitoring team member core activities to achieve team target
- Generating market for the Organization
- Source and develop client referrals
- Prepare sales action plans and strategies
- Schedule sales activity
- Develop sales proposals
- Ensure customer service satisfaction and good client relationships
- Follow up on sales activity from team member
- Monitor and report on sales activities and follow up for management.
MANAGER CENTRE SALES -INDIA
PARAMOUNT GROUP
04.2014 - 06.2019
- Managing Day by day Planning, operational challenges and solving problems of a team of agents
- Prepare schedules for the teams and ensure attendance Monitoring Dialer strategy
- Client and Data management
- Assigning leads and monitoring team performance reports
- Train, coach and guide about product and sales tricks
- Calling on database, chat, whatsapp and other social networking
- Ensured that inquiries received timely responses in coordination with other departments and staff members
- Follow up- old and new leads
- Feedback and follow up
- Reporting on the Business Plan to Management
- Manage assigned territory with the objective of achieving Team sales target and developing business within the company's policy.
ASSOCIATE
METIS
09.2011 - 04.2014
- Calling on database, chat, whatsapp students, guide for courses
- Addressed students' questions and issues regarding online courses within a specified timeframe
- Ensured that student inquiries received timely responses in coordination with other departments and staff members
- Follow up- old and new leads
- Demo alignment, after demo feedback and follow up
- Creating sales pipeline
- Pre to post Sales.
Education
B.COM -
DELHI UNIVERSITY
04.2011
12TH -
ZHSSS
01.2008
10TH -
NVPS
05.2007
Skills
- SALESFORCE
- JIRA
- PAID ACQUISITION (FACEBOOK, INSTAGRAM, ADWORDS, YOUTUBE)
- MICROSOFT EXCEL
- GOOGLE SHEETS
- SALES LOFT
- MERLIN
- Team Leadership
- Complex Problem-Solving
Certification
- VB
- SQL
- POWER BI
- TABLEAU
Accomplishments
- TEAM LEAD-INSIDE SALES - INTERNATIONAL MARKET-US-NAMER 2021TARGET ACHIEVED- 103% OF YEAR SALES TARGET. SKILLS: COACHING SALES AND MARKETING CORPORATE SALES
- ASSOCIATE- TEAM LEAD DEC - APRIL Q1-176% OF TARGET Q2-163% OF TARGET Q3-167% OF TARGET SKILLS: COACHING NAMER & APAC Business Development
Languages
ENGLISH
HINDI
Personal Information
- Title: B2B SAAS/IT SALES MANAGER, INTERNATIONAL MARKET
- Date of Birth: 06/07/91
- Gender: Female
- Nationality: Indian
Hobbies and Interests
- PAINTING
- GARDENING
- PHOTOGRAPHY
Timeline
B2B SALES MANAGER INTERNATIONAL MARKET
Accretive Technologies
05.2021 - Current
DY SALES MANAGER B2B AND B2C - INTERNATIONAL MARKET
07.2019 - 05.2021
MANAGER CENTRE SALES -INDIA
PARAMOUNT GROUP
04.2014 - 06.2019
ASSOCIATE
METIS
09.2011 - 04.2014
B.COM -
DELHI UNIVERSITY
12TH -
ZHSSS
10TH -
NVPS
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