Firdaus Sayyed

I began my journey as a travel consultant with Flightnetwork.com, a Canadian-based online travel website. My primary responsibilities involved utilizing the Apollo GDS tool to handle tasks such as making new bookings, rebooking flights, and processing cancellations based on customer requests.

Later on, Flightnetwork.com was acquired by Etraveli Group, where I continued my role as a travel consultant associate. At Etraveli, I expanded my expertise to work with various GDS systems, including Amadeus, Sabre, Galileo, and NDC portals, as well as handling Low-Cost Carriers (LCCs). Due to my exemplary performance, I was promoted to the Firstline Support Team.

• Conducted post-training evaluations with participants to assess the effectiveness of instruction.
• Supported other departments within the organization by providing specialized training services upon request.
• Created and facilitated engaging learning activities that promoted knowledge retention.

As my experience grew, I transitioned into a part-time Support Trainer role, and eventually, I was appointed as a full-time Trainer for both the Support and Firstline Teams.

During my time as a travel associate at Emirates, my role primarily involved managing new bookings, rebooking, and cancellations. I was proficient in using a tool called Easymars to carry out these tasks.

• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
• Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.

• With various GDS systems, including Amadeus, Sabre, Galileo, and NDC portals, as well as handling Low-Cost Carriers (LCC's)
• Due to my exemplary performance, I was promoted to the Firstline Support Team
• As my experience grew, I transitioned into a part-time Support Trainer role, and eventually, I was appointed as a full-time Trainer for both the Support and Firstline
• Teams
• During my time as a travel associate at Emirates, my role primarily involved managing new bookings, rebooking, and cancellations
• I was proficient in using a tool called Easymars to carry out these tasks
• Where I had the opportunity to work with Amadeus, Galileo, and various Low-Cost Carriers (LCC's)
• Throughout my tenure, my responsibilities included managing escalations, making amendments to existing bookings, processing cancellations and refunds, and catering to corporate clients
• I feel honored to have received the "Achiever of the Year" award in my very first year with the company
• I used to be employed at Go First, previously known as Go Air, where I worked as a, During my time there, I was responsible for managing tasks related to amendment, cancellation, refunds, and other travel-related services using the "RADIXX" tool.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

I used to be employed at Go First, previously known as Go Air, where I worked as a travel consultant from January 2010 to June 2010. During my time there, I was responsible for managing tasks related to amendment, cancellation, refunds, and other travel-related services using the "RADIXX" tool.