Travelling
Firdous Ahmad Reshi
Hotelier
Baramulla,Srinagar jammu and kashmir
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Accomplished and determined food service professional provides excellent customer experience. Possesses extensive knowledge of food safety and quality standards. Skilled at multitasking and practicing effective time management.
Overview
5
5
years of professional experience
1
1
Certification
4
4
Languages
Work History
Food and Beverage Assistant
The Oberoi Hotels And Resorts
Agra
01.2023 - Current
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Greeted and seated guests to provide friendly and welcoming experience.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Processed payments and provided receipts to establish proof of transaction.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Collaborated with supervisor and servers to discuss logistics and maintain smooth operations.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Trained new staff on food preparation and safety procedures.
- Followed food safety practices and sanitation guidelines.
- Maintained composure and work quality while under stress.
- Maintained high personal grooming standards and uniform presentation.
- Cleaned and maintained work areas, equipment and utensils.
- Lifted and carried heavy materials.
- Trained new staff members on company policies and procedures.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Food and Beverage Associate
The Khyber Himalayan Resorts And Spa
Baramulla
10.2021 - 01.2023
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Trained new staff members on company policies and procedures.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Greeted and seated guests to provide friendly and welcoming experience.
- Processed payments and provided receipts to establish proof of transaction.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Collaborated with supervisor and servers to discuss logistics and maintain smooth operations.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Processed customer payments and balanced cash drawers.
- Observed diners to respond to additional requests and determine when meal completed.
- Utilized POS system to receive and process food and beverage orders.
- Stored food in designated containers and storage areas to prevent spoilage.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Cleaned and organized kitchen, dining and service areas.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Monitored food quality and freshness throughout day.
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
Food and Beverage Server
Coal Barbecue
Chennai
06.2021 - 09.2021
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Entered orders accurately to produce finalized checks and attain correct payments from guests.
- Greeted guests warmly to foster welcoming environment.
- Used point-of-sale systems and completed end-of-shift paperwork accurately.
- Worked closely and successfully with kitchen staff and management to maximize customer satisfaction.
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Remained focused, calm and professional during peak rush hours.
- Checked on guests throughout meal to attend to needs and provide great service.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Cultivated warm relationships with regular customers.
Trainee
Marriott International
Gurgaon
07.2018 - 10.2018
- Shadowed senior team members to learn all related jobs and tasks.
- Interacted with customers under supervision to support operational objectives.
- Attended training courses to build understanding of processes, techniques, and industry.
- Supported departmental tasks to increase understanding of industry processes.
- Collaborated with employees from various backgrounds.
- Filled out timesheets and paperwork according to identified requirements.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Troubleshot minor issues with office tools and equipment, escalating more serious problems to supervisor.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Developed effective improvement plans in alignment with goals and specifications.
Education
Bsc In Hospitality And Hotel Administration - Hospitality
Institute of Hotel Management Rajbagh
Srinagar 12th - Science Education
Govt Higher Secondary School Chandilora
Chandilora Tangmarg 10th - General Studies
Hamdania Public High School
Kunzer Tangmarg Skills
Inventory management
Portion control
Cuisine familiarity
Decision-Making
Teambuilding
Problem-Solving
Excellent Communication
Attention to Detail
Planning and Coordination
Proficient vision
Proficient hearing
Cash handling
Guest relations management
High-volume dining
Dining area maintenance
Daily specials memorization
Item promotion
Food and beverage pairings
Upselling techniques
Guest relations
Wine service
Tableside Service
Menu presentation
Food spoilage prevention
Timely food delivery
Menu memorization
Active Listening
Ordering procedures
Table layout
Dining room cleanliness
Guest seating
Stocking and replenishing
First Aid/CPR
Organization and Time Management
Accomplishments
- Appreciation letter from Food and Beverage department from Marriott Hotels (Le Meridien Gurgaon)
- Nominated two times as employee of the month from The khyber Himalayan Resorts and Spa.
- Received two times appreciation letter from The oberoi amarvilas.
Certification
Guest service Fundamentals
Interests
Learning new things
Volleyball
Spending quality time with friends
Reference
Mr. Shakir Wani- Restaurant Manager
Ph.no: 9149616990
Mr. Rishab Fauzdar- Ast. F&B Manager
Ph.no:9557179252
Timeline
Food and Beverage Assistant
The Oberoi Hotels And Resorts
01.2023 - Current
Food and Beverage Associate
The Khyber Himalayan Resorts And Spa
10.2021 - 01.2023
Food and Beverage Server
Coal Barbecue
06.2021 - 09.2021
Trainee
Marriott International
07.2018 - 10.2018
Bsc In Hospitality And Hotel Administration - Hospitality
Institute of Hotel Management Rajbagh
12th - Science Education
Govt Higher Secondary School Chandilora
10th - General Studies
Hamdania Public High School