Travelling
Firdous Ahmad Reshi
Hotelier
Baramulla,Srinagar jammu and kashmir
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Accomplished and determined food service professional provides excellent customer experience. Possesses extensive knowledge of food safety and quality standards. Skilled at multitasking and practicing effective time management.
Overview
5
5
years of professional experience
1
1
Certification
4
4
Languages
Work History
Food and Beverage Assistant
The Oberoi Hotels And Resorts
Agra
01.2023 - Current
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Greeted and seated guests to provide friendly and welcoming experience.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Processed payments and provided receipts to establish proof of transaction.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Collaborated with supervisor and servers to discuss logistics and maintain smooth operations.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Trained new staff on food preparation and safety procedures.
- Followed food safety practices and sanitation guidelines.
- Maintained composure and work quality while under stress.
- Maintained high personal grooming standards and uniform presentation.
- Cleaned and maintained work areas, equipment and utensils.
- Lifted and carried heavy materials.
- Trained new staff members on company policies and procedures.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Food and Beverage Associate
The Khyber Himalayan Resorts And Spa
Baramulla
10.2021 - 01.2023
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Trained new staff members on company policies and procedures.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Greeted and seated guests to provide friendly and welcoming experience.
- Processed payments and provided receipts to establish proof of transaction.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Collaborated with supervisor and servers to discuss logistics and maintain smooth operations.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Processed customer payments and balanced cash drawers.
- Observed diners to respond to additional requests and determine when meal completed.
- Utilized POS system to receive and process food and beverage orders.
- Stored food in designated containers and storage areas to prevent spoilage.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Cleaned and organized kitchen, dining and service areas.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Monitored food quality and freshness throughout day.
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
Food and Beverage Server
Coal Barbecue
Chennai
06.2021 - 09.2021
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Entered orders accurately to produce finalized checks and attain correct payments from guests.
- Greeted guests warmly to foster welcoming environment.
- Used point-of-sale systems and completed end-of-shift paperwork accurately.
- Worked closely and successfully with kitchen staff and management to maximize customer satisfaction.
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Remained focused, calm and professional during peak rush hours.
- Checked on guests throughout meal to attend to needs and provide great service.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Cultivated warm relationships with regular customers.
Trainee
Marriott International
Gurgaon
07.2018 - 10.2018
- Shadowed senior team members to learn all related jobs and tasks.
- Interacted with customers under supervision to support operational objectives.
- Attended training courses to build understanding of processes, techniques, and industry.
- Supported departmental tasks to increase understanding of industry processes.
- Collaborated with employees from various backgrounds.
- Filled out timesheets and paperwork according to identified requirements.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Troubleshot minor issues with office tools and equipment, escalating more serious problems to supervisor.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Developed effective improvement plans in alignment with goals and specifications.
Education
Bsc In Hospitality And Hotel Administration - Hospitality
Institute of Hotel Management Rajbagh
Srinagar 12th - Science Education
Govt Higher Secondary School Chandilora
Chandilora Tangmarg 10th - General Studies
Hamdania Public High School
Kunzer Tangmarg Skills
Inventory management
Accomplishments
- Appreciation letter from Food and Beverage department from Marriott Hotels (Le Meridien Gurgaon)
- Nominated two times as employee of the month from The khyber Himalayan Resorts and Spa.
- Received two times appreciation letter from The oberoi amarvilas.
Certification
Guest service Fundamentals
Interests
Learning new things
Volleyball
Spending quality time with friends
Reference
Mr. Shakir Wani- Restaurant Manager
Ph.no: 9149616990
Mr. Rishab Fauzdar- Ast. F&B Manager
Ph.no:9557179252
Timeline
Food and Beverage Assistant
The Oberoi Hotels And Resorts
01.2023 - Current
Food and Beverage Associate
The Khyber Himalayan Resorts And Spa
10.2021 - 01.2023
Food and Beverage Server
Coal Barbecue
06.2021 - 09.2021
Trainee
Marriott International
07.2018 - 10.2018
Bsc In Hospitality And Hotel Administration - Hospitality
Institute of Hotel Management Rajbagh
12th - Science Education
Govt Higher Secondary School Chandilora
10th - General Studies
Hamdania Public High School
Guest service Fundamentals
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