Firoz Sha

• Unassigned retired applications from environments to enhance system performance.
• Updated Intune roles to align with current operational needs.
• Upgraded Intune Tunnel servers and Blackberry Environment to latest version for improved functionality.
• Executed password changes for service accounts to enhance security measures.
• Deprecated legacy Intune Protection Office Applications to streamline processes.
• Upgraded Java Runtime Environment across various servers, including Docs and Push Notification Servers.
• Removed custom profile and integrated values into IT Policies for consistency.
• Registered email domain in Apple Business Manager for enhanced device management.

• Adroit in troubleshooting & managing AirWatch, Good For Enterprise & Good Dynamics and BlackBerry UEM as well as server end issues.
• Gained experience in Blackberry (BES, BDS and UEM)
• Adept in analyzing logs SEG, ISA and CAS servers
• Possess exposure in managing projects on installation, maintenance, IT infrastructure development and technical support
• Handling the mobility infrastructure via the various means of communications such the WebEx, Skype, Teams, Emails, Lync and Service Now/PAC (Ticketing tool)
• Assisting in the design & implementation of mobility and troubleshooting
• Understanding of Exchange Active Sync.
• Real time working experience with Server Monitoring tools like SCOM, One point, etc.
• Application management on mobile devices through AirWatch
• Troubleshooting and resolving both proactive and reactive tickets for EMEA, AMERICA and ASPAC customers
• Performing load balancing on mobility servers
• Executing and maintaining the cleanup activities

• Deployed necessary changes in testing environment while documenting processes.
• Blocked device and OS versions to align with compliance policies.
• Updated allowlist/blocklist of domains for environment management.
• Compiled IPA files for iOS devices using macOS.
• Enhanced mobility diagrams with precise and relevant details.
• Assigned user nodes to various devices, managing allocation and protection of user rights per company policies.
• Addressed performance issues to ensure maximum server uptime.

Worked as a Level 1 Support Engineer.

Administrating the Exchange Servers.

Maintained Microsoft Exchange Servers and resolved email system issues.

Installed and configured MS Exchange Server 2003/2007.

Managed mailbox creation, access rights, and storage limits.

Moved mailboxes between different databases and servers.

Created distribution lists and assigned permissions.

Oversaw administrative and routing groups for optimal performance.

Troubleshot Outlook Web App issues and mailbox recovery problems.

Monitored daily user requests to ensure timely resolution.