FIRST LAST NAME PMP

Agile Project Manager | IT & Digital Transformation | Cloud & Smart Metering
HCL Technologies | SMART DCC UK – £9M Energy Project

🔹 Project Leadership & Automation

• Led SMART DCC UK, delivering a Test Automation Framework (TAF) to replace manual execution.
• Managed £9M budget with a 36% profit margin, optimizing costs & resource allocation.
• Drove automation with Optimus (HCL proprietary tool), robotics, and third-party adapters.
• Led PCI audit, achieving a 90% quality score.
• Developed project plans, operational docs & senior management reports.

🔹 Key Achievements
🎯 Reduced costs & improved efficiency through optimized resource allocation.
🎯 Delivered a 36% profit margin with financial discipline.
🎯 Achieved >90% CSAT, strengthening client relationships.
🎯 Led vendor evaluations, securing cost-effective solutions.

🔹 Additional Major Projects

• Verizon USA – Agile Transformation: Enhanced efficiency & project delivery.
• ING Bank Europe – Digital Transformation: Migrated CCIL middleware to a Kafka-based architecture.
• Model Banking Programme: integrated CRM and retail platforms, driving business transformation.
• Telstra Australia – Cloud Migration (AUD 5.9M): Led migration, achieving 30% annual cost savings.

PROJECT:T-Mobile Business Process Automation [AI/RPA on AWS]

Client: T Mobile USA

Duration: Dec 2017-Sep 2017

Methodology:Agile

Technology: Tactix Tech M Proprietary SAAS Product) , RPA (Uipath),Adopeter connecting 3rd party Integration

Role and Responsibility:

• Work closely with the Engineering Team,Customer Business Team, and different cross-functional Team to realize a road map of RPA implementation, Starting from requirement gathering, Ideation to Solution design and implementation
• Reviewed performance against targets, appropriately identifying and managing risks and opportunities.

Achievement:

• Establish Agile Team from Scratch
• Deliver E2E RPA Automation project which is part of Tech M Digital Initiative which saves 30% manual effort
• Involve in Presales and Post sales on RPA solutions from scratch
• Led Deployment RPA on AWS

PROJECT:Data analytics and Customer Experience Management(CEM)

Client: Reliance Jio, India

Technology (Functional): SAP BO,Netscout Product, Hybrid Azure Cloud,

Organization: Tektronix (Recently acquired by Netscout)

Tool Used: Tektronix Proprietary

Job Roles & Responsibilities:

• Managing Team of Business Analysts,Solution Architects,System Engineers,BI consultants to deliver Data analytics and CEM Solution
• This is the most important greenfield project in Reliance Jio to measure Customer Experience Management on Voice, Data, and Device (Mobile and MiFi) in real-time and hybrid Azure environment with Data capacity 85 peca bytes of Data

Achievement:

• Achieved Delivering CEM /Data analytics Platform implementation JIO pre-launch and Post-launch

PROJECT :British Telecom(Business Support System)/BSS-UK

• Client:British Telecom
• Analyzed company processes, systems, and workflows to innovate and deliver Solution Design on British Wholesales (B2B) IPCG product

PROJECT:COX [SERVICE FULFILLMENT/O2C]-USA

Technology :[ORACLE RODOD]: Seibel CRM, AIA, BRM, OSM, ASAP, VERTEX, EBS, UIM

Achievement:

• Support the testing team in test case design and implement ADPART (a Cognizant proprietary tool) in the project, which saves 30% effort by automating the test case design process, and provide pre-sales support for test solutions.

Project:Vodafone (Czech Republic) BSS stack [OSS/BSS]-Testing

Analyze and Testing Complete Order to Cash and Migration

Client: Vodafone Czech Republic(Europe)

Achievement:

• Designed, developed, and implemented comprehensive test plans to verify software functionality against client requirements (legacy CRM to Siebel CRM Migration)

• Testing Kodiak RTX Product for different features Push to talk,Voice SMS,Schedule conference

• Testing Tekelec SS7 product and Aricent (SIP) stack