Fiza Rani
Ranchi
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
5
5
years of professional experience
2016
2016
years of post-secondary education
3
3
Languages
Work History
Store Manager
Calvin Klein
05.2025 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
Assistant Store Manager
Tommy Hilfiger
09.2024 - 04.2025
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Created and maintained safe and secure work environments for employees.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Assistant Store Manager
Tommy Hilfiger
11.2023 - 08.2024
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Customer Relationship Officer
Tommy Hilfiger
12.2021 - 10.2023
- Managed customer relations on ongoing basis to maximize customer retention.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
Assistant mangement
B.S.P.L(Casa Pvt.Ltd)
03.2020 - 10.2020
- Manage all Data & Documents. Manage monthly expenses on data sheet. Calling to another's organization to asking requirement nd upload on data sheet on xcel.
Education
10th -
Iqra Public school
Intermediate - undefined
G.M.UCHH Vidyalaya Inter college
Skills
Customer service management
Store operations
Team building
Operations management
Retail inventory management
Friendly and positive
Customer relations
Work Planning and Prioritization
Interests
Writing, learning new things
CAREER OBJECTIVE
As per my skills & experience I want to be an unique position in your organization.
STRENGTHS
Talkative nature, postive attitude.
AREAS OF INTERESTS
Team Work, Creative think & problem solving, Patience, Planning and Organization skill.
Timeline
Store Manager
Calvin Klein
05.2025 - Current
Assistant Store Manager
Tommy Hilfiger
09.2024 - 04.2025
Assistant Store Manager
Tommy Hilfiger
11.2023 - 08.2024
Customer Relationship Officer
Tommy Hilfiger
12.2021 - 10.2023
Assistant mangement
B.S.P.L(Casa Pvt.Ltd)
03.2020 - 10.2020
Intermediate - undefined
G.M.UCHH Vidyalaya Inter college
10th -
Iqra Public school