Summary
Work History
Education
Skills
Accomplishments
Timeline

F Jochim Eric

Bengaluru,KA

Summary

  • Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
  • Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
  • Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Work History

Senior Compliance Officer, Customer Resolution

Anz Bank
05.2023 - Current
  • Performed Compliance testing in timely manner.
  • Provide feedback to case managers and results where warranted.
  • Evaluated proposed changes in process or procedures that may affect customer resolution operations
  • Provided guidance on regulatory requirements to Case managers.
  • Conducted risk assessments and tests to identify areas of non-compliance or vulnerability.
  • Provided guidance and support to team members and trained them.
  • Identify and remediate errors through testing to ensure that adverse customer impact, be reduced.
  • Appropriately identify and escalate compliance breaches and business risks.
  • Worked with the onshore stakeholders to be up to date with the process changes and make improvements where required.
  • Identified gaps in existing processes and systems that may lead to non-compliance situations.
  • Participated in regular audits conducted by internal auditors or external agencies.


Quality Assurance Officer, Credit & Quality Team.

ANZ Bank
05.2022 - 04.2023


  • Identified and escalated process, policy and procedural improvements which benefited the business functions.
  • Resolved issues efficiently and built excellent stakeholder rapport
  • Recorded, analyzed and distributed statistical reporting of quality checks for respective processes and shared with business
  • Have performed other squad related activities within team.
  • Conducted Spot checks on other processes within the team to find out any discrepancies and compliance of testing procedures and other criteria(s) as per QMF (Quality Methodology Framework)
  • Annual review of QMF- undertook the review of QMF's for process handled documented the changes thereof and got the approvals within the timelines provided.
  • Have maintained the Master Audit sheet for the team and informed the staff well in advance on annual QMF's due & followed up with them on the same till approved.
  • Interpreted test results by comparing to established specifications and Control limits and shared with business.
  • Have picked up/learnt 10 processes within Business servicing and Customer Protection in span of 10 months as QA officer.

Senior Credit Analyst, Business Banking Team.

ANZ Bank
12.2018 - 04.2022
  • Performing financial data extractions for customers as part of overall credit monitoring functions.
  • Risk grade and analyze whether an entity/customer is stable, solvent, liquid or profitable enough, so that the bank can lend products.
  • Raising the transactions and inputting the data into credit lens system based on customer's financial statements and testing financial ratios by generating report.
  • Prioritized tasks to meet or exceed timelines and supervised multiple responsibilities at same time.
  • Performed credit reviews on Small/Medium partnership business and large business & High net worth individuals to assess financial conditions, complied with internal controls and government regulations.
  • Analyzed customer data such as financial statements to determine level of risk involved for extending credit
  • Provided excellent stakeholder engagement and customer service
  • Have performed Atom uploading, planning and attended loading & variance calls
  • Have trained newbies and inducted them into the process

Finance Analyst

Novo Nordisk
01.2017 - 12.2018


  • Invoice processing (PO and Non- PO invoices) through SAP FICO- good knowledge to process the invoices.
  • Down payment or advance payment postings in SAP Vendor Creation and maintenance.
  • Verified vendor accounts by reconciling monthly statements and related transactions.
  • Matched purchase orders to invoices and logged invoices into computer.
  • Audited and processed credit card bills.
  • GL coding of invoices and applying the right taxation code for expenses based on the region's fiscal policy.
  • Reconciled processed work by verifying entries and comparing system reports to balance numbers.
  • Reviewed each invoice and requisitions for payment approval.
  • Prepared vendor invoices and processed incoming payments.
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Maintained good working relationships with vendors and resolved disputes.
  • Maintained payable shared email inbox and digitized invoices for processing.
  • Reported financial data and updated financial records in ledgers and journals.

Education

Master's of Commerce in Banking, Financial services & E-commerce -

CMR University, Bengaluru, Karnataka
11.2016

Bachelor of Commerce -

St. Joseph's College of Commerce, Bengaluru, Karnataka
05.2014

12th Grade -

St Joseph's Pre-University College, Bengaluru, Karnataka
05.2011

10th Grade -

St. Mary's Public School, Bengaluru, Karnataka
05.2009

Skills

  • Active Listening
  • Client Problem Solving
  • Stakeholder Management
  • Peer Training & induction
  • Comprehensive Audits
  • Customer Service
  • Risk Grading
  • Financial Data Analysis & Reporting
  • Tax & invoice processing
  • Team Collaboration
  • Capacity Management
  • Demonstrated Leadership Capabilities

Accomplishments

  • Awarded two gold medals for securing first rank in Master's of Commerce at CMR University
  • Was recognized as the Best performer of the year 2023-24 during Anz Year end Recognition Awards.
  • Won Best team performer awards for splendid work and tasks undertaken

Timeline

Senior Compliance Officer, Customer Resolution - Anz Bank
05.2023 - Current
Quality Assurance Officer, Credit & Quality Team. - ANZ Bank
05.2022 - 04.2023
Senior Credit Analyst, Business Banking Team. - ANZ Bank
12.2018 - 04.2022
Finance Analyst - Novo Nordisk
01.2017 - 12.2018
St. Joseph's College of Commerce - Bachelor of Commerce,
St Joseph's Pre-University College - 12th Grade,
St. Mary's Public School - 10th Grade,
CMR University - Master's of Commerce in Banking, Financial services & E-commerce,

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F Jochim Eric