Listening to music
Flavian Mondal
Assistant Manager Technical Writer
Kolkata
Summary
- Complimented for service level achievement and Awarded by HSBC's Chief Operations Officer, DAK in 2017.
- Top performer in meeting all PLAs and Quality Champion for 6 months in a row.
- Seeking a challenging environment that encourages continuous learning and creativity and provides exposure to new ideas that stimulate personal and professional growth.
- Looking forward in growing and helping our bank to be the world's leading international Bank.
Overview
13
13
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Lead Technical Writer
HSBC EDPI
Kolkata
08.2021 - Current
- Facilitated smooth product releases by developing release notes detailing new features, bug fixes, and known issues in a clear, concise manner.
- Coordinated translation efforts for global markets, enabling seamless product adoption in diverse regions.
- Ensured compliance with industry regulations by adhering to strict guidelines during the documentation creation process.
- Worked closely with software engineers, product managers and other departments to determine accuracy and completeness of technical documentation.
- Observed in-progress operations to identify important steps for technical instructions.
- Managing, Governing, Supervising global procedures and stakeholder management for global markets.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed detailed technical documents and user guides for technical products.
- Proofread copy written by colleagues to correct spelling, punctuation, and grammar.
- Managed multiple documentation projects simultaneously, ensuring timely delivery of high-quality content.
- Organized material to research and complete writing tasks.
- Conducted thorough reviews of existing documentation, identifying areas for improvement and revising content as needed.
- Improved documentation quality by implementing standardized templates and style guides.
- Evaluated the effectiveness of documentation by soliciting feedback from end-users and making necessary revisions based on this input.
- Streamlined content management processes by implementing a centralized repository for all project documents.
- Followed company policies and editorial guidelines to craft thorough, well-written content.
- Edited and proofread technical documents for accuracy and consistency.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Identified issues, analyzed information and provided solutions to problems.
- Applied effective time management techniques to meet tight deadlines.
- Proven ability to develop and implement creative solutions to complex problems.
- Paid attention to detail while completing assignments.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Quality Analyst and Trainer
HSBC EDPI
Kolkata
11.2019 - 08.2021
- Defined and implemented quality initiatives to reduce risk.
- Optimized resource utilization by effectively prioritizing tasks based on project timelines and risk assessment outcomes.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner, demonstrating commitment to exceptional service.
Senior Fraud Analyst
HSBC EDPI
Kolkata
11.2013 - 11.2020
- Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.
- Developed and implemented procedures to detect and prevent fraud.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Provided expert guidance on emerging fraud trends, ensuring proactive response to new threats and risks.
- Improved case resolution times by streamlining investigation processes and optimizing resource allocation.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Collaborated with cross-functional teams to develop and implement comprehensive fraud prevention strategies.
- Evaluated success of fraud detection systems to identify areas for improvement.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Delivered targeted training programs to enhance staff knowledge of fraud detection methodologies and best practices.
- Enhanced fraud detection capabilities through continuous improvement of risk models and decision systems.
- Reduced fraud losses by implementing advanced data analytics techniques and monitoring tools.
- Conducted regular audits of fraud detection processes, identifying areas for improvement and ensuring adherence to regulatory requirements.
- Sound knowledge and experience in ID&VA checks for New to Bank (NTB) customers.
Executive
HSBC EDPI
Kolkata
09.2011 - 11.2013
- Worked with Legacy care, US Card Services.
- Analysing customer issues and have been effective in dealing with them.
- Answering various customer queries and providing resolution related to their credit card accounts.
- Acquired excellent process knowledge and remain up to date with all new updates.
Education
Bachelor Of Commerce - General Studies
Ashutosh College
Kolkata 03.2010
ISC -
St. Joseph's College
Kolkata 07.2007
Skills
Effective communicator/facilitator
Accomplishments
- 100 Club finalist in the year 2013.
- Ranked 1st Runners-Up in "GSCK Got Talent" in 2012.
- Ranked 1st in solo performance (song) for "GSCK Got Talent" in 2015.
Additional Information
- Pro efficient in MS office 2003, 2007, 2010.
- Diploma in Financial Accounting Tally 9 from State Youth Centre Kolkata.
- I have all a long been active in co curricular activities which include entertainment performing conducting or even training.
- I love sports, especially playing Basketball.
Interests
Singing
Sound engineering
Photography
Dancing
Certification
Data Visa
Timeline
Data Visa
03-2024
Lead Technical Writer
HSBC EDPI
08.2021 - Current
Business Writing Skills
08-2021
Business Writing Fundamentals
08-2021
Quality Analyst and Trainer
HSBC EDPI
11.2019 - 08.2021
Senior Fraud Analyst
HSBC EDPI
11.2013 - 11.2020
Executive
HSBC EDPI
09.2011 - 11.2013
Bachelor Of Commerce - General Studies
Ashutosh College
ISC -
St. Joseph's College
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