Flevi Dmello
Powai
Summary
Accomplished and goal-driven Executive offering more than 3 years’ extensive with management, and tactical business leadership. Offers expertise spanning business administration and change management, achieving optimal results with competent planning, organization, and solutions-oriented approach while driving business growth, profitability, and strategic alliances. Diplomatic leader and analytical thinker able to inspire and cultivate productive working relationships with colleagues and partners. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
17
17
years of professional experience
Work History
Manager
Marsh
1 2021 - Current
- Deliver/ Manage KPI's and metrics in line with the prescribed targets and provide updates on progress to leaders
- Analyze performance, identify trends and make recommendations to improve team performance
- Meet with key stakeholders to discuss metric performance and issues
- Drive OPEX principles
- Facilitate best practice sharing
- Conduct Reviews/Meetings with the Management across locations
- Regular capacity review (using FTE calculation) of the team, to ensure equal work distribution and tracking overtime
- Manage resources efficiently through peaks and troughs in the business cycle
- Develop resource plans and plans for contingencies
- Manage escalations when reached out
- Ensure agreed escalation procedures are adhered to by the team
- Participate and contribute to meetings with Relationship managers, Stakeholders, customers and BU
- Maintain an effective and consistent communication channel with stakeholders, Leaders and teams and take corrective actions as required
- Support the development of further business opportunities through service opportunities
- Engage constructively with stakeholders to maintain effective relationships
- Provide regular and effective performance feedback to team members and provide career planning guidance
- Lead Wellness activity for Marsh International which involved collaboration and co-ordination with other teams
- Employee Engagement SPOC for TS&I
- Initiated and implemented projects on operational excellence resulting FTE savings and efficiency
US Certificates – Process Leader
Willis Towers Watson
10.2007 - 12.2021
- Build strong rapport with the Office, key clients and discuss overall expectations during renewal and on-boarding new accounts
- Connect with the Office for reviewing accounts – sensitive and/or critical by nature and prepare plan of action accordingly
- SPOC for the office and field office for escalations
- Daily Pending and Issuance audit to ensure Sop adherence
- Conduct effective daily huddles covering all locations, ensuring that individuals are clear on their daily work & priority and any issues or changes are communicated
- Provide Client Exposure to SME’ in my team to be able to handle Client calls independently
- Provide Regional Service Manager or Regional Leader with appropriate input for 1on1s and performance conversations
- Effective Side by Sides to aid associates in achieving the expected level of metrics, followed with documented feedback
- Conduct QC focused huddles, to share learnings and recent process or account updates
- Streamlining of accounts to improve efficiency and quality of team members
- Ideas/ Suggestions and amendments proposed for changes in SOP were successfully implemented
- Calls to discuss prospect suggestions for better Client experience
- TPA Project handled that reduced the non-value-added tasks and generate efficiency
- Ideation sent to reduce the number of revisions that pour in post renewal issuance asking for Endorsement copies
- Mailing cost optimization led to savings of $6700 on the mailing cost
- Helped Manila associates to achieve Production and improve on Quality
- Conduct monthly PKT for the team and calibrate responses
- Led the Renewal TAT improvement project @ GCC Mumbai level - This involved identifying and working with SPOCs of each region
- Pend % Improvement, by focused approach at account level and successfully on boarded office to implementation stage of the recommended ideas to curb pend % for our largest client
Education
Graduate -
Bachelor of Arts
Skills
Operational Excellence
Stakeholder Management
Developing Talent
Process Transition
Team Leadership
Strategic Planning
Performance Management
Staff Development
Project Management
Performance Evaluations
Awards
- Annual Award - Delivering Excellence, 2023
- Annual Award: Rewarded Annual Excellence Award, 2021
- Power Performer – TS&I Construction Team, 2023
- ODP Lite Road Show - 2nd Place in the competition, 2020
Timeline
US Certificates – Process Leader
Willis Towers Watson
10.2007 - 12.2021
Manager
Marsh
1 2021 - Current
Graduate -
Bachelor of Arts
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