Flora George
Nagpur
Summary
Dynamic Senior Support Specialist at Legelp Services LLC with expertise in Shopify operations and exceptional customer relationship management. Proven track record in coaching teams and enhancing collaboration, resulting in improved service delivery. Skilled in data management and invoice auditing, consistently achieving operational excellence and client satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Support Specialist
Legelp Services LLC
Delhi
09.2024 - Current
- Ensured prompt, professional customer service by managing daily email responses for Georgias account.
- Oversaw Shopify operations, processing refunds, managing backorders, and updating order statuses.
- Collaborated with Insurance department to audit invoices, identifying and resolving discrepancies.
- Executed data entry and audits using Manhattan, ARK, and Attentive for operational accuracy.
- Delivered weekly and monthly invoices to Customer Experience team, ensuring timely updates.
- Tracked discrepancy findings and communicated with relevant teams for resolution.
- Utilized Slack for task coordination and issue tracking across teams, enhancing collaboration.
Business Development Associate
Gcap Pvt Ltd
10.2023 - 03.2024
- Used outstanding persuasion and negotiating skills to increase client spending against business development targets.
- Identified needs of customers promptly and efficiently.
- Pitched and presented innovative campaigns to new and existing clients for enhanced profit opportunity.
- Closed long term agreements through skillful negotiation
Customer Service Executive
247.ai
08.2021 - 10.2023
- Provided prompt and courteous service to customers via phone, email and chat.
- Kept client company files safely stored on CRM system to comply with confidentiality laws and regulations
- Maintained excellent customer service satisfaction by delivering high quality service experience and dealing with matters appropriately
Team coach
Hexaware
03.2021 - 08.2021
- Team handling and floor support for 25+ agents
- Handling escalation calls
- Handling escalation chats
- Conducting daily briefings for agents for any update.
Customer Service Representative
Alacrity ecommerce solutions
07.2019 - 08.2021
- Worked as a customer service executive for having customer queries and support for an e-commerce platform
- Maximised customer satisfaction by resolving service issues promptly
- Coaching and mentoring
- Data and compliance management
- Motivational techniques
- Verbal and written communication
- Special event planning
- Behaviour Management
- Team motivation
Education
HSC -
St Joseph's convent school
SSC -
Vinayalaya convent school
Skills
- Coaching and mentoring
- Data management and compliance
- Motivational techniques
- Verbal and written communication
- Shopify operations
- Data entry
- Invoice auditing
- Customer relationship management
- Attention to detail
- Escalation handling
- Team motivation
- Ticketing system expertise
- Customer communications
- E-commerce operations
- Sales strategy
- HVAC troubleshooting
- Order processing
- Call center experience
- LinkedIn sales navigator
- Cold calling
- Affiliate marketing
- Operations management
Certification
- Advance Personality Development
- Basic Instagram masterminds
<Enter your own>
- Date of Birth: 09/01/1998
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Languages
- English
- Hindi
Hobbies and Interests
- Listening Music
- Travelling to new places
Languages
Hindi
First Language
English
Advanced (C1)
C1
Pan No
DJCPD7817N
Adhar No
792086625730
Disclaimer
I hereby declare that all the information given above is true to my belief and knowledge.
Timeline
Senior Support Specialist
Legelp Services LLC
09.2024 - Current
Business Development Associate
Gcap Pvt Ltd
10.2023 - 03.2024
Customer Service Executive
247.ai
08.2021 - 10.2023
Team coach
Hexaware
03.2021 - 08.2021
Customer Service Representative
Alacrity ecommerce solutions
07.2019 - 08.2021
HSC -
St Joseph's convent school
SSC -
Vinayalaya convent school
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