Hi, I’m
FLORENCE NIGHTINGALE J
Subject Matter Expert
Bengaluru
Quote
Judge a man by his questions rather than his answers.
Summary
Experienced finance professional with over a decade of expertise in accounts payable, customer investigation, and process improvement within multinational settings. Skilled in stakeholder management, automation, and error resolution, consistently delivering high-quality results. Recognized as an award-winning performer for reliability and maintaining high-volume transaction accuracy.
Overview
10
years of professional experience
3
Certifications
6
Languages
5
years of post-secondary education
Work History
ANZ Support Service India Pvt Ltd
Subject Matter Expert - Customer Investigation
09.2016 - 04.2024
Job overview
- Conducted bank cheque and GL reconciliations , ensuring account accuracy and timely resolution of discrepancies.
- Investigated and processed mistaken internet payments (MIPs) , including tracing and recalling transactions per customer requests.
- Handled missing deposit enquiries (cash & cheque), verifying supporting documentation and coordinating with internal teams.
- Verified customer debit authorities , adjusting entries accordingly and ensuring compliance with internal audit controls.
- Managed web voucher validations to prevent operational losses and ensure transactional integrity.
- Investigated cash resolution and direct debit discrepancies , ensuring full trace ability and resolution within SLA.
- Coordinated with stakeholders and external financial institutions to resolve complex transaction issues.
- Handled Australian Post encoding errors and First Mortgage Service cheque printing for settlement collections.
- Processed cancellation requests with other financial institutions, ensuring regulatory compliance and customer satisfaction.
- Monitored team mailboxes and transaction queues for prompt action on general enquiries and escalations.
Hewlett Packard Enterprise
Financial Process Associate – II
07.2014 - 08.2016
Job overview
- Performed 3-way PO matching , manual posting/un-posting of vouchers , and ensured compliance with financial controls.
- Managed vendor creation , GL verification , and accounting entries while ensuring data accuracy and completeness.
- Generated PCO reports and provided unprocessed data to support provisional activities.
- Handled invoice processing , tax entries , vendor master data , and contributed to accurate GL reporting .
- Addressed queries related to vendor master (VM) , taxes , payments , and TDS , assisting internal teams with resolution.
- Built strong relationships with key stakeholders and collaborated cross-functionally to resolve issues efficiently.
- Conducted quality checks for verifications (10K, 100K, 500K) to ensure compliance and accuracy.
- Contributed to continuous improvement by submitting Kaizen ideas that enhanced payment processing and automation.
Education
GITAM UniversityBengaluru, India
MBA from Finance & HR
06.2016 - 05.2018
University Overview
St. Claret Degree CollegeBengaluru, India
B.Com from Accounts & Finance
06.2011 - 05.2014
University Overview
Skills
ERP Systems: SAP R/3 ECC 60 (FI-CO), Oracle ERP
Certification
Diploma in Practical Accounting (DBA) – with focus on SAP FI-CO & Oracle
Accomplishments
Accomplishments
- High Flyer Accountability Award – 100% accuracy during critical operations.
- Team of the Month – Twice within 6 months.
- Spot, Trend Setter, and Star Performer Awards.
- Contributed Kaizen ideas for payment processing improvements and time-saving automation.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Kannada
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Tamil
Upper intermediate (B2)
Malayalam
Elementary (A2)
Telugu
Elementary (A2)
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leaveStock Options / Equity / Profit Sharing4-day work weekInterests
Reading about leadership, financial trends and watching forensic investigation
Travel enthusiast – exploring cultures and learning how businesses operate globally
Practicing yoga and mindfulness to improve focus and clarity in high-pressure roles
Public speaking and mentoring young professionals in finance & operations
Creative writing and content creation for internal team newsletters
Affiliations
Affiliations
- Won First Place in Business Idea Generation contest during college.
- Completed NCC ‘A’ & ‘B’ Certificates, awarded by the Ministry of Defence, Government of India.
- Participated in NCC Combined Annual Training Camps (2007 & 2008) at ASC Supply Point and Besant Park, Doddaballapura.
- Secured 2nd place in .22 Rifle Fire Drill during NCC Firing Range Camp (2009).
- Attended two NSS (National Service Scheme) camps during degree, contributing to social service and team-building projects.
Software
SAP R/3 ECC 60 – FI/CO Modules (General Ledger, Accounts Payable, Vendor Management)
Oracle ERP – Financials & AP Modules
MS Office Suite – Excel (VLOOKUP, Pivot Tables), Word, Outlook, PowerPoint
MIS Reporting Tools – Advanced Excel, dashboard preparation
Internet & Web-Based Tools – Workflow portals, banking tools
Automation Experience – Participated in Kaizen & automation initiatives
TDS, GST, and Tax Reconciliation Portals (Traces, Govt TDS Portals)
Timeline
Subject Matter Expert - Customer Investigation
ANZ Support Service India Pvt Ltd
09.2016 - 04.2024
GITAM University
MBA from Finance & HR
06.2016 - 05.2018
Financial Process Associate – II
Hewlett Packard Enterprise
07.2014 - 08.2016
St. Claret Degree College
B.Com from Accounts & Finance
06.2011 - 05.2014
Disclaimer
Disclaimer
I hereby declare that the above information is true to the best of my knowledge and belief.Similar Profiles
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