FLORENCE PAUL
New Delhi
Summary
Accomplished Healthcare Leader with over 19 years in Corporate Medical Services and Occupational Health. Expertise in managing healthcare portfolios, optimising costs, and ensuring regulatory compliance. Proven ability to engage stakeholders, implement data-driven health solutions, and enhance employee wellbeing through sustainable strategies in diverse corporate settings.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Manager – Medical Services
Vedanta Oil & Gas Ltd
Gurgaon
04.2024 - Current
- Managed annual healthcare expenditure of ₹1.25 Cr Corporate Buffer and ₹6.25 Cr OPD claims portfolio to ensure financial sustainability.
- Drove end-to-end group medical insurance operations, enhancing policy administration, claims governance, renewals, compliance reporting, and insurer engagement.
- Led corporate health and wellness strategy impacting 1,250+ employees across multiple locations.
- Design and implement employee wellbeing programs covering mental health, lifestyle modification, stress management, disease prevention, and preventive care.
- Conduct health risk assessments and leverage healthcare analytics to improve workforce health outcomes.
- Lead occupational health compliance, workplace health audits, and ISO/OHS governance initiatives.
- Collaborate with HR, Finance, Safety, Legal, and Insurance partners to optimize healthcare delivery and cost management.
- Spearhead digital health initiatives, EMR optimization, and healthcare process automation.
- Manage emergency response planning, vaccination drives, pandemic preparedness, and return-to-work assessments.
- Oversee pre-employment and periodic medical examinations, ergonomic assessments, workplace inspections, and health surveillance programs.
Assistant Manager – Occupational Health
Cairn Oil & Gas (Vedanta Ltd.)
Gurgaon
07.2017 - 03.2024
- Managed occupational health services, workplace injury management, first aid systems, and employee health programmes to ensure employee safety and compliance.
- Developed and executed health promotion, disease prevention, and workplace safety programmes.
- Coordinated employee wellness campaigns and awareness initiatives to enhance employee engagement and promote healthier workplace practices.
- Partnered with HR, Legal, Finance, and external healthcare providers on compliance and employee assistance programmes.
- Managed healthcare vendors, diagnostic service providers, insurers, and outsourced medical partners.
- Supported health insurance policy renewals, compliance reporting, healthcare cost analysis, and benefits administration.
- Led implementation and administration of EMR systems and healthcare technology solutions.
- Supported budgeting, payroll processing, and financial audits to maintain operational efficiency and accurate financial reporting.
Consultant – Occupational Health & Medical Services
Cairn Oil & Gas (Vedanta Ltd.)
Gurgaon
06.2007 - 06.2017
- Managed occupational health operations, coordinated insurance processes, and provided employee medical support services to enhance workplace health.
- Coordinated with insurers, TPAs, healthcare vendors, and internal stakeholders to ensure efficient service delivery and support employee health initiatives.
- Led vaccination campaigns and health surveillance initiatives, coordinated emergency response, and conducted workforce risk assessments to promote a safer work environment.
- Analyzed healthcare utilization trends, benchmarking data, and claims performance to provide actionable insights.
- Developed employee healthcare communication materials, benefit guides, SOPs, and management reports.
- Supported underwriting activities, healthcare program implementation, documentation management, and compliance requirements.
Nursing In-charge
Umkal Hospital
Gurgaon
02.2006 - 02.2007
- Directed nursing operations to enhance patient care efficiency
- Oversaw patient care management processes to enhance patient outcomes
- Managed clinical governance initiatives, ensuring adherence to regulatory standards
- Managed patient safety initiatives to protect vulnerable populations
- Oversaw infection prevention strategies, minimising risk of hospital-acquired infections
- Monitored healthcare quality measures, driving improvements in patient satisfaction
- Managed daily hospital operations for efficient service delivery
- Ensured regulatory compliance through regular audits and training
- Ensured accurate clinical documentation for compliance and quality
- Coordinated emergency response efforts in critical situations
Education
Diploma in General Nursing & Midwifery -
Christian Hospital
Jagadhari01-2004
Bachelor of Arts -
University of Delhi
New Delhi01-2003
Skills
- Healthcare management
- Claims Management
- Group Medical Insurance
- Benefits Administration
- Insurance Operations
- Health analytics
- Cost optimisation
- Regulatory Compliance
- ISO 45001
- Preventive Healthcare
- Health strategy
- Population management
- Digital transformation
- EMR Management
- Change Management
- Program management
- Operational efficiency
- Stakeholder Management
- Vendor Management
- Employee wellness
- Mental health initiatives
- Health and safety
- Continuity planning
- Data-driven decisions
- Employee Engagement
- Cross-functional leadership
- Budget Management
- Cross-functional leadership
- Employee Engagement
Certification
- Lean Six Sigma Green Belt, AIGPE, 2025
- Project Management Fundamentals Certification, 2022
- Solution-Based Counselling, CTTA, 2022
- Professional Counselling, CTTA
- Stress & Anxiety Management, IAOTH, 2021
- International Diploma in Health & Wellness, IAOTH, 2020
- ISO 45001 Occupational Health & Safety Management Systems, 2020
- Operational Excellence & Industrial Management Training
Custom
- 19+ Years of Healthcare & Occupational Health Leadership Experience
- Managed Healthcare Programs for 1,250+ Employees & families
- Administered ₹17.5+ Crore Annual Employee Healthcare Portfolio
- Expertise in Group Health Insurance, TPA & Claims Governance
- Led Organization-wide Wellness, Mental Health & Preventive Health Programs
- Strong Experience in Corporate Benefits, Medical Governance & Compliance
- Certified Lean Six Sigma Green Belt & ISO 45001 Professional
- Proven Success in Digital Health Transformation & EMR Implementation
- Recipient of Chairman Award for exemplary work during Covid breakout in 2021
- 5 times Recipient of ‘Extra Mile’ award
- 5 times Recipient of ‘Pat on the Back’ award
Timeline
Manager – Medical Services
Vedanta Oil & Gas Ltd
04.2024 - Current
Assistant Manager – Occupational Health
Cairn Oil & Gas (Vedanta Ltd.)
07.2017 - 03.2024
Consultant – Occupational Health & Medical Services
Cairn Oil & Gas (Vedanta Ltd.)
06.2007 - 06.2017
Nursing In-charge
Umkal Hospital
02.2006 - 02.2007
Diploma in General Nursing & Midwifery -
Christian Hospital
Bachelor of Arts -
University of Delhi