Folden Sangma
Guwahati
Summary
Dynamic Customer Service Associate with FIS, skilled in issue resolution and time management. Proven ability to enhance client relationships and efficiently handle inquiries, ensuring customer satisfaction. Demonstrated multitasking and communication skills while maintaining accuracy in cash operations. Committed to delivering exceptional service and achieving organizational goals.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
FIS
Bangalore
02.2019 - 12.2021
- Responded to customer phone inquiries promptly and courteously.
- Developed relationships with key clients through regular contact and follow-up communication.
- Resolved customer inquiries in a timely manner.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Handled cash register operations accurately during peak times.
Sales Associate
Skechers
Bangalore
02.2021 - 12.2021
- Greeted customers and provided exceptional customer service.
- Organized store by returning merchandise to proper areas and restocked displays.
- Handled returns and exchanges according to company policies.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted product demonstrations to highlight features and benefits.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained up-to-date knowledge of store merchandise and policies.
Education
Bachelor of Arts - Political Science
Millennium English High School, Bhellapara
Bhellapara04-2017
Skills
- Customer service
- Issue resolution
- Time management
- Data entry
- Sales support
- Communication skills
- Follow-up communication
- Multitasking
- Self motivation
- Record keeping
- 30 wpm typing speed
- Basic computer skills
Languages
English
First Language
English
Intermediate (B1)
B1
Asssamese
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
Hobies
- Listening Music, Watching English Movies and Playing Guitar
Timeline
Sales Associate
Skechers
02.2021 - 12.2021
Customer Service Associate
FIS
02.2019 - 12.2021
Bachelor of Arts - Political Science
Millennium English High School, Bhellapara