Sartaj Ali
Rahim Nagar,Rasulabad
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
3
3
years of professional experience
Work History
Front Desk Manager
M/S A to Z Marriage Solutions
Indore
02.2022 - Current
- Greeted guests upon arrival and checked them in to their rooms.
- Managed reservations by answering calls, responding to emails and booking accommodations.
- Organized daily room assignments and ensured all necessary paperwork was completed accurately.
- Provided excellent customer service by addressing guest inquiries promptly and professionally.
- Ensured the front desk area was clean and presentable at all times.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
- Generated reports on occupancy levels, revenue figures and customer feedback.
- Promoted loyalty programs to encourage repeat business from customers.
Assistant Storekeeper
M/S Sahu Exports
Noida
10.2021 - 01.2022
- Maintained accurate inventory records and updated stock lists.
- Performed regular stock checks to ensure accuracy of shelves.
- Organized shipments, managed loading and unloading of goods from delivery trucks.
- Monitored expiration dates on products and removed out-of-date items from shelves.
- Checked incoming deliveries against purchase orders to verify accuracy of order fulfillment.
- Managed daily paperwork such as invoices, order forms.
- Developed procedures for ordering, receiving, storing and issuing supplies.
- Prepared reports on stock levels, ordering needs and other related matters.
- Adhered to safety regulations while handling hazardous materials.
- Coordinated with vendors regarding new products or special offers.
Supervisor
M/S Abdullah & Abdullah Traders
Indore
12.2020 - 10.2021
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
Education
Bachelor of Science - Mathematics
Chhatrapati Shivaji Maharaj Kanpur University
Kanpur04-2017
Skills
- Organization And Recordkeeping
- Exceptional Customer Support
- Customer Assistance And Interaction
- Customer Service
- Customer Relations Abilities
- Cash Management
- Customer Engagement
- Customer Relations
- Payment Collection
- Listening Skills
- Administrative Support
- Front Office Support
- Relationship Building
Languages
English
Beginner
A1
Hindi
Proficient
C2
Timeline
Front Desk Manager
M/S A to Z Marriage Solutions
02.2022 - Current
Assistant Storekeeper
M/S Sahu Exports
10.2021 - 01.2022
Supervisor
M/S Abdullah & Abdullah Traders
12.2020 - 10.2021
Bachelor of Science - Mathematics
Chhatrapati Shivaji Maharaj Kanpur University
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