Quisha Jackson
Columbus
Summary
Dynamic professional with a proven track record at SIHO Insurance Services, excelling in active listening and insurance product knowledge. Enhanced data integrity and member satisfaction through effective communication and service follow-up. Successfully resolved 95% of member inquiries, demonstrating exceptional time management and a strong focus on customer satisfaction.
Overview
1
1
year of professional experience
Work History
Member Service Representative
SIHO Insurance Services
10.2024 - Current
- Assisted members with inquiries regarding insurance products and services.
- Maintained accurate member records in CRM system, enhancing data integrity.
- Educated members on policy benefits and coverage options to improve understanding.
- Conducted follow-up calls to ensure resolution of member concerns, promoting engagement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
Education
High School Diploma -
Columbus North High School
Columbus, IN06-1998
Skills
- Active listening
- Member communication
- Service follow-up
- Insurance product knowledge
- Time management
- Customer satisfaction focus
Timeline
Member Service Representative
SIHO Insurance Services
10.2024 - Current
High School Diploma -
Columbus North High School