Results-driven professional seeking a position within a reputable organization that fosters long-term relationships and growth. Recognized as an effective team leader with a strong belief in collaboration, adept at managing sub-teams to achieve common goals. Possesses a dynamic, quick-learning mindset complemented by a proactive approach to overcoming workplace challenges. Committed to enhancing team dynamics and driving organizational success through innovative solutions.
Overview
11
11
years of professional experience
5
5
Certifications
4
4
Languages
Work History
System management specialist
BGRS
11.2019 - 07.2025
Manage Request Process
- Ensure that client and customer file configuration requests are actioned in a timely manner, utilizing a centralized email system, ticketing system and Excel logs as needed
- Enter data in an accurate and efficient manner
- Maintain data integrity, ensuring that data is entered correctly, with respect to the operational, financial, client services and reporting needs of BGRS
- Report as required to the Manager, System Management
- Input client data to main operational system including, but not limited to, client profiles, client contact profiles, master fields, fee schedules, fee tables and client programs
- Input client data to related system applications, including client facing applications, accurately and timely
- Update customer files to add additional programs and workflows (and related fees) in accordance with business rules and client specific contract nuances
- Coordinate cancel/re-inits, including: review of original file, completion of new file creation, workflow rekey, cancellation of original file and sending notifications to internal stakeholders as appropriate
- Review and validate of requests to delete files
- Run and provide client configuration reports from Business Objects upon request
Problem Solving / Audit
- Validate requests against control documents such as client setup summaries and other internal reference documents
- Identify incomplete or potentially inaccurate requests and escalate issues to requestor and/or Senior or Manager, System Mgmt to ensure that SLAs can still be met wherever possible
- Self-audit of work using reports created in Business Objects
- Following up on issues of concern and reporting these to Senior Management Additional
- Special projects as assigned by Manager, System Management
Core Competencies:
- Ability to contribute to department objectives and support company initiatives
- Ability to work through change
- Cultural sensitivity
- Client/Customer focused, Impeccable levels of customer service
- Ability to work cohesively in a team environment
- Excellent communication skills at all levels of the business
- Strong multi-tasking ability
- Ability to function proficiently in a fast paced environment
- Adaptability to a wide variety of in house operational systems
- Solid problem solving/decision making skills
- Ability to prioritize
- Ability to suggest new innovations and new ideas
- Demonstrate exceptional attention to detail
- Proficiency in data-entry with high degree of accuracy
- Strong Interpersonal skills at all levels of the business
Associate Data Correction
CBRE
01.2019 - 11.2019
Handing data Correction on Salesforce. Compiling, verifying accuracy and sorting information to prepare source data
Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data.
Collecting the unformatted data from the databases, make that data in required format.
Preparing the reports by using V LOOKUP, H LOOKUP & formulas etc.
Expert in presenting Reports to the concern Department.
Reporting may be of daily, weekly or monthly.
Report may include data, pivot tables, etc.
Front office Executive - State Street
CBRE
03.2017 - 11.2018
Preparing presentations for the Monthly review meetings
General Administration: Handling all administrative activities like maintenance of all office equipment’s, transport, housekeeping, and maintenance of office records. Monitoring adherence to statutory regulations.
Vendor Management: Developing long-term partnership with suppliers and managing day-to-day suppliers performance to ensure meeting of service, cost, delivery & quality norms. Executing Vendor evaluation, vendor rating calculations and necessary actions for under performance.
Facility Management: Management the entire facility for office cleaning, mechanical, electrical and general maintenance. Managed and worked with a group of facility personnel and varies vendors. Monitored the security and building through the pass cards.
Assign and supervise all the operational activities of the site.
Front office Executive
Vatika Group
11.2015 - 03.2017
Ensuring smooth functioning of the site and coordinating with different departments such housekeeping, cafeteria, maintenance.
Managed a sheet of move inns and move outs daily.
Managed a Tenant List of all the properties once a week and faxing it over to the doormen.
Responsible for handling tenant cash receipts such as their rent, long distance calls and cable charges putting them onto a spreadsheet and emailing them their receipt.
Canteen & Cafeteria Supervision, Training of Manpower, House Keeping, Pantry hygiene and methods of service in Stewarding and Kitchen Stewarding
Made a service request when a tenant calls with a maintenance problem and sent them to the proper details.
Handled weekly personal and corporate expense reports for the Manager.
Organized all rent statements at the end of the month. Calculated all furniture expenses at the end of the month.
Booking cabins, works station, meeting room & hotel desk for visitors from corporate office. Visitor management.
Address to the Queries/Complaint's received from the employees on top priority.
Raising the indent and PO’s for office requirements.
Maintaining all the filling works. Preparing and Maintaining Daily, Weekly and Monthly Reports.
Taking Care of all billing related issue as Level – 1.
Taking Care of all Housekeeping, Technicians and Security team related issue Level – 1 and 2.
Front office Executive
Northern Trust (JLL), Jones Lang LaSalle
03.2014 - 11.2015
General Administration: Handling all administrative activities like maintenance of all office equipment’s, transport, housekeeping, and maintenance of office records. Monitoring adherence to statutory regulations.
Vendor Management: Developing long-term partnership with suppliers and managing day-to-day suppliers performance to ensure meeting of service, cost, delivery & quality norms. Executing Vendor evaluation, vendor rating calculations and necessary actions for under performance.
Ensuring smooth functioning of the site and coordinating with different departments such housekeeping, cafeteria, maintenance. Managed a sheet of move inns and move outs daily.
Canteen & Cafeteria Supervision, Training of Manpower, House Keeping, Pantry hygiene and methods of service in Stewarding and Kitchen Stewarding
Maintaining all the filling works. Preparing and Maintaining Daily, Weekly and Monthly Reports.
Address to the Queries/Complaint's received from the employees on top priority.
Facility Management: Management the entire facility for office cleaning, mechanical, electrical and general maintenance. Managed and worked with a group of facility personnel and varies vendors. Monitored the security and building through the pass cards.
Managing all front office related and reception duty.
Ensuring an efficient running and operation in site.
Good organization and prioritization skills.
Self-motivated, proactive & hardworking.
Ability to listen and anticipate.
Fully aware of all Health & safety legislation relating to office work.
Experience of arranging month end invoicing on the SAGE System.
Good IT skills Word, Excel, Email and Internet.
Accept and adhere to the need for strict confidentiality.
Section name
Participated in Hemchandracharya North Gujrat University for twentieth youth festival from G.D.Modi college of arts , Palanpur for Group dance and awarded to first price.
Participated in Shimak Dewar dance academy in Bangalore received the participation certificate in Winter Funk Show in Oct - 2016.
Participated in Shimak Dewar dance academy in Bangalore and performed for cause for orphanage home in Summer Funk Show in Nov - 2017.
Like to cook dishes form multiple cuisine at home for friends and family.
Love to travel a lot and traveled places in South and North india and still wish to Travel more.
Like to listen to all kind of music specially 90’s hits and my favorite artists are Selena Gomez , Raftaar.