Fortunato Herrera
Hammond
Summary
Dynamic Assistant Manager at Jiffy Lube of Indiana, skilled in recruiting and employee engagement. Achieved significant sales growth through exceptional customer service and effective performance evaluations. Proficient in workplace safety compliance, ensuring a high-quality service environment while fostering team development and operational excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
Jiffy Lube of Indiana
09.2015 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted performance evaluations and provided constructive feedback to employees.
Education
No Degree - High School
Central High School
East Chicago, INSkills
- Recruiting and interviewing
- Employee engagement
- Time management
- Sales growth
- Employee performance evaluation
- Workplace safety compliance
- Product and service sales
Accomplishments
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Achieved [Result] through effectively helping with [Task].
- Collaborated with team of [Number] in the development of [Project name].
- Documented and resolved [Issue] which led to [Results].
- Supervised team of [Number] staff members.
Certification
- [Area of certification] Training - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
Languages
English
Professional Working
Timeline
Assistant Manager
Jiffy Lube of Indiana
09.2015 - Current
No Degree - High School
Central High School
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