Fortune Bingan

• Responsible for optimizing the company's social media goals by responding to customers' queries via all social media platforms.
• Acting as the main contact point for customers wanting to engage with the company.
• Attending to all customer queries, concerns, and comments posted to the company's social media platforms

As a brand representative, help the customers get the best experience possible while using our products.

• Answered customer questions about policies and procedures with a friendly and knowledgeable approach.
• Investigated and resolved customer concerns related to order inquiries and delivery tracking.
• Maximized satisfaction by anticipating needs and consistently offering expert support.
• Assisted customers with answering inquiries regarding their various bets and stakes.
• Collaborated with colleagues and co-workers to deliver quality customer experience.
• Delivered fast and friendly service to handle questions and service complaints.
• Escalated issues to the right levels.
• Show initiative in amplifying the voice of the customer to advance the business objectives.

• Answered customer questions about policies and procedures with a friendly and knowledgeable approach.
• Investigated and resolved customer concerns related to order inquiries and delivery tracking.
• Maximized satisfaction by anticipating needs and consistently offering expert support.
• Assisted customers with answering inquiries regarding their various bets and stakes.
• Collaborated with colleagues and co-workers to deliver quality customer experience.
• Delivered fast and friendly service to handle questions and service complaints.
• Escalated issues to the right levels.

• Led clients towards their goals of learning English.
• Worked with clients' applications and collected information about the client for the purpose of learning.
• Advised and accompanied new clients before entering the free introductory lesson via WhatsApp and emails.
• Maintained communication and updated information on CRM.
• Attended individual and group meetings, and communicated with colleagues within the corporate Slack messenger.

• Managed a team of 7 salespeople.
• Regularly gather feedback from customers, supervisors, and team members.
• Analyze this feedback to identify areas for improvement and recognize outstanding performance.
• Used tools like Google Sheets to ease data entry and data analysis, and month-end reports.
• Represent the company positively in all interactions.
• Uphold the brand's values and maintain a professional image.

• Managed sales, after-sales, and teams in charge of welcoming and assisting customers with their device issues.
• Sold devices at the agency and kept in touch with customers in relation to after-sales queries.
• Managed teams with specific goals to attain on the field.
• Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase the client base.