FOUSIYA A
PALAKKAD
Summary
Talented Customer Support Manager with expertise resolving issues within set time limits to maximize customer satisfaction. Excels at building customer loyalty and generating repeat business opportunities. Proven experience implementing large-scale customer service processes and managing support teams that span multiple locations. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
2
2
years of professional experience
Work History
Customer Relationship Manager
CATHOLIC SYRIAN BANK
PALAKKAD
12.2023 - 05.2025
- Developed strategies to improve customer service processes.
- Provided exemplary level of service to customers to extend relationships for future business opportunities.
- Conducted market research to identify new business opportunities.
- Collaborated with other departments to ensure successful implementation of projects.
Customer Relationship Manager
ICICI BANK
11.2022 - 12.2023
- Analyzed customer data to identify trends and make recommendations for improvement.
- Implemented customer feedback mechanisms to gather insights and improve service delivery.
- Generated reports on customer feedback and identified areas of improvement.
- Prepared documentation, reports, and logs to identify and manage sales metrics and support process driven activities.
Education
BA ENGLISH LITERATURE -
CALICUT UNIVERSITY
03-2021
PLUS TWO
GHSS
ERIMAYUR03-2018
SSLC
CAHSS
KUZHALMANNAM03-2016
Skills
- Client relations
- Client engagement strategies
- Market research
- Data analysis
- Communication skills
- Problem solving
Timeline
Customer Relationship Manager
CATHOLIC SYRIAN BANK
12.2023 - 05.2025
Customer Relationship Manager
ICICI BANK
11.2022 - 12.2023
BA ENGLISH LITERATURE -
CALICUT UNIVERSITY
PLUS TWO
GHSS
SSLC
CAHSS
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