Fouzil Enaya

Optum (Contract management)

⦁ Worked for US Healthcare Group at Wipro.
⦁ It is a Healthcare process, which plays a major role in Contract Management .
⦁ Download contracts from Customer portal.
⦁ Abstract information from the contracts and capture them in

Excel in designed columns.
⦁ Coordinate with customer in case of Queries and get resolution.
⦁ Sharing daily productivity count with my TL.

Telstra (Order Management)

⦁ Processing orders for ADSL work.
⦁ Raising orders to cancel the services for various customers.
⦁ Supporting the clients via (emails)
⦁ Creating orders for service and network installation.
⦁ Creating orders for routers, switches and network devices.
⦁ Checking the equipment and service installation feasibility.
⦁ Co-ordination with Design Team and Technical Team.
⦁ Configuration devices, activating credentials and ensure the billing has been issued as customer specification.
⦁ Billing confirmation and Invoices.