Fouziya Begum
Assistant Manager
CHENNAI
Summary
Experienced Financial Services Consultant and proven leader at building vibrant businesses by developing new prospects and accounts and managing customer relationships to achieve sales goals. Dedicated to generating customer goodwill and loyalty by developing key relationships with decision-makers. Demonstrated leverage network of customer contacts to increase understanding of customer needs and employ business-growth strategies. Talented BRO offering more than a year of experience in trend monitoring, market pricing and Tax Filing. Gifted in oral and written communication, contract negotiation and dispute resolution. Desire to bring expertise to dynamic position with room for career growth and opportunity to make lasting impact on team profitability.
Overview
1
1
year of professional experience
4
4
Languages
Work History
Assistant Manager
Axis Bank
01.2024 - Current
- Supported branch operations by adhering to compliance guidelines, mitigating risk, and maintaining accurate records.
- Collaborated with team members to achieve branch targets and improve overall efficiency.
- Managed customer accounts, ensuring accuracy and up-to-date information for seamless transactions.
- Strengthened branch performance through effective cross-selling of bank products and services.
- Acted as a liaison between customers and other bank departments, ensuring smooth communication and coordination of services.
- Boosted customer satisfaction by providing exceptional service and addressing client concerns promptly.
- Played an integral role in achieving branch revenue goals by consistently meeting individual sales targets.
- Ensured adherence to bank policies when opening new accounts or processing loan applications, minimizing errors and potential risks.
- Provided exceptional service during high-pressure situations, maintaining professionalism while resolving customer conflicts effectively.
- Developed a deep understanding of bank products, staying current on industry trends to better serve clients'' needs.
- Contributed to an increase in loan approvals by carefully assessing applicants'' creditworthiness and eligibility.
- Enhanced customer retention through proactive communication and timely resolution of issues or inquiries.
- Promoted teamwork within the branch, fostering a positive work environment that encouraged collaboration among colleagues.
- Conducted regular financial reviews for clients, identifying opportunities for account growth or adjustments.
- Participated in ongoing professional development programs to refine skills as a Branch Relationship Officer continually.
- Maximized sales opportunities by thoroughly analyzing client portfolios and suggesting suitable products based on their financial goals.
- Helped cultivate a loyal customer base through consistent follow-ups, relationship-building efforts, and tailored financial recommendations.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
Analyst
Vakil Search
02.2023 - 09.2023
- Enhanced tax compliance by identifying and resolving indirect tax issues through research and analysis.
- Monitored legislative changes impacting indirect taxes, proactively updating company policies as needed to maintain compliance standards.
- Participated in due diligence efforts during mergers and acquisitions, evaluating potential risks related to indirect taxes within target companies'' financials.
- Streamlined tax reporting processes for increased efficiency and accuracy in filing returns.
- Managed key accounts effectively by proactively addressing concerns or issues, ensuring high levels of customer retention and satisfaction.
- Implemented upselling techniques to capitalize on existing client relationships for increased revenue generation.
- Achieved sales targets consistently by utilizing persuasive communication skills and product expertise.
- Delivered product demonstrations tailored to clients'' specific requirements, showcasing features that would benefit their businesses directly.
- Mentored junior team members, sharing best practices in sales techniques to elevate overall team performance.
- Participated in trade shows to showcase company offerings while establishing valuable connections within the industry network.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
Education
Bachelor of Arts - General Studies
R B Gothi Jain College
Chennai 04.2001 -
Skills
Credit analysis
Timeline
Assistant Manager
Axis Bank
01.2024 - Current
Analyst
Vakil Search
02.2023 - 09.2023
Bachelor of Arts - General Studies
R B Gothi Jain College
04.2001 -
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