Frances Novak-Roberts
Elkhart
Summary
Detail-oriented leader skilled in quality assurance and customer relationship management. Known for effective problem-solving and dependability, successfully overseeing daily operations to deliver high-quality service and drive client satisfaction.
Overview
36
36
years of professional experience
Work History
Owner/Operator
Mini-Maintenance
Elkhart
05.1990 - Current
Oversaw daily operations of Mini-Maintenance services for residential and commercial clients, including marketing, quoting, and customer relations.
- Managed daily operations of Mini-Maintenance service offerings and scheduling.
- Oversaw a team, providing training and support on maintenance procedures.
- Developed customer relationships through effective communication and service delivery.
Education
GED -
Constantine High School
Constantine, MISome College (No Degree) - General
Southwestern Michigan College
Dowagiac, MISkills
- Project management
- Account management
- Contract negotiation
- Customer relationship management
- Quality assurance
- Team leadership
- Conflict resolution
- Effective communication
- Client relations
- Problem solving
- Dependability
- Work ethic
Affiliations
-In the Fire Service for 11 years. Trained as a Volunteer Firefighter, Fire Investigator and EMT-B. All certifications are expired.
-Licensed by the Indiana DNR as a wildlife rehabilitator.
-Sponsor the largest Christmas Inflatables Display for Elkhart County.
-Licensed by the Indiana DNR as a wildlife rehabilitator.
-Sponsor the largest Christmas Inflatables Display for Elkhart County.
Timeline
Owner/Operator
Mini-Maintenance
05.1990 - Current
GED -
Constantine High School
Some College (No Degree) - General
Southwestern Michigan College