Summary
Overview
Work History
Education
Skills
Timeline
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Francina Dhanaraj

Francina Dhanaraj

Deal Desk Analyst
Bangalore,Karnatake

Summary

Strategic and results-driven Deal Desk Analyst with 6+ years of experience in global technology companies (Adobe, VMware), specializing in non-standard pricing, contract structuring, and cross-regional deal execution. Proven track record supporting complex SaaS transactions across US, EMEA, and JAPAC, collaborating with Sales, Legal, Finance, and Revenue teams to ensure compliance and revenue recognition alignment. Adept at using Salesforce, Oracle, and quoting tools under tight timelines. Recognized for integrity, speed, and operational excellence.

Overview

11
11
years of professional experience
2022
2022
years of post-secondary education

Work History

Deal Desk Analyst

Adobe Systems
12.2020 - Current
  • Review, validate, and approve non-standard pricing and licensing agreements to ensure compliance with internal revenue policies and margin guidelines.
  • Act as primary liaison between Sales, Finance, Legal, and Revenue teams to streamline approvals for high-value enterprise deals.
  • Provide quoting support and gross margin analysis using Salesforce and internal pricing tools.
  • Ensure operational compliance with Adobe’s booking policies, revenue recognition rules, and deal documentation standards.
  • Support US, EMEA, and JAPAC sales teams by customizing deal solutions that align with both customer goals and Adobe’s commercial framework.
  • Recognized with consecutive Spot Awards (2022 & 2023) for handling complex, multi-stakeholder deals and pricing escalations.

Professional Services Delivery Analyst

VMware India Pvt Ltd
04.2019 - 05.2020
  • Managed project creation, billing workflows, and customer compliance through Salesforce and Oracle, ensuring seamless handoff from services to finance.
  • Supported cross-functional project reconciliation and revenue recognition tasks.

Service Delivery Analyst

Tangoe India Softek Services Pvt Ltd
03.2017 - 07.2018
  • Managed customer accounts, ID provisioning, entitlements, and billing operations while improving platform efficiency.
  • Led end-to-end customer lifecycle operations, including background verification, global account creation (EMEA & APAC), entitlement provisioning, invoice validation via TEM systems, and high-touch service delivery—managing $8B+ in transactions and consistently exceeding performance metrics.

Senior CSA

Accenture Services Pvt Ltd
09.2014 - 02.2017
  • Oversaw invoice verification and policy compliance; reduced manual workload by 50% through process improvement initiatives.
  • Handled cash transactions accurately while adhering to company security protocols for loss prevention measures.
  • Maintained up-to-date knowledge of industry best practices in Procure To Pay operations, sharing insights with team members as needed for ongoing improvement efforts.

Education

MBA - Business Administration

Himalayan University

BBA - Business Administration

Annamalai University

Skills

  • Deal Structuring and Negotiation

  • Financial Modeling and Pricing Analysis

  • Compliance and Policy Adherence

  • CRM/ERP Systems
    Salesforce
    Oracle
    SAP
    JDE (JD Edwards)
    Changepoint

  • Stakeholder Collaboration

  • Project and Process Management

  • Customer Relationship Management

  • Leadership and Cross-functional Training

  • Excel

  • Contract Review

  • Cross-Regional Deal Support

  • Stakeholder Engagement

  • Quoting Tools

  • Margin Review

  • High-Volume Deal Support

Timeline

Deal Desk Analyst

Adobe Systems
12.2020 - Current

Professional Services Delivery Analyst

VMware India Pvt Ltd
04.2019 - 05.2020

Service Delivery Analyst

Tangoe India Softek Services Pvt Ltd
03.2017 - 07.2018

Senior CSA

Accenture Services Pvt Ltd
09.2014 - 02.2017

BBA - Business Administration

Annamalai University

MBA - Business Administration

Himalayan University

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Francina DhanarajDeal Desk Analyst