FRANCIS BAPTISTA

The Writer bouquet of programs cover end to end relocation needs right from pre-departure counseling, host city familiarization, visa and immigration assistance, home finding, ongoing settling in assistance and repatriation services - each program can be customized to meet the individual's need.

• Secure and achieve Destination & Immigration target for the financial year.
• Responsible for receivables on invoices raised for Destination & Immigration programs within prescribed timelines.
• Enhance co-ordination & collaboration across service lines for key accounts.
• Accountable for escalations across India and closure within prescribed timelines.
• Responsible for Client Retention and have periodic reviews with clients.
• Managing customer satisfaction and responsible for process improvement.
• Monitor and maintain SLAs put forth by Writer as well as clients.
• Ensure pricing with good profit margins.
• Liaising with legal, IT, HR and finance for information / documents required for the on boarding process with new clients.
• Liaising with legal, clients and vendors for contract execution.

• Secure and achieve Destination & Immigration target for the financial year.
• Responsible for receivables on invoices raised for Destination & Immigration programs within prescribed timelines.
• Enhance co-ordination & collaboration across service lines for key accounts.
• Accountable for escalations across India and closure within prescribed timelines.
• Responsible for Client Retention and have periodic reviews with clients.
• Managing customer satisfaction and responsible for process improvement.
• Monitor and maintain SLAs put forth by Writer as well as clients.
• Ensure pricing with good profit margins.
• Liaising with legal, IT, HR and finance for information / documents required for the on boarding process with new clients.
• Liaising with legal, clients and vendors for contract execution.
• Conducting monthly file audits.

• Secure and achieve Immigration target for the financial year.
• Responsible for receivables on invoices raised for Destination & Immigration programs within prescribed timelines.
• Enhance co-ordination & collaboration across service lines for key accounts.
• Accountable for escalations across India and closure within prescribed timelines.
• Responsible for Client Retention and have periodic reviews with clients.
• Managing customer satisfaction and responsible for process improvement.
• Monitor and maintain SLAs put forth by Writer as well as clients.
• Ensure pricing with good profit margins.
• Liaising with legal, clients and vendors for contract execution.
• Conducting monthly file audits.

• Managing key accounts of overseas Relocation Management Companies based in UK, U.S, Canada, Singapore and Hong Kong.
• Responsible for achieving the Immigration target.
• Managing customer satisfaction and responsible for process improvement.
• Responsible for payment collection within the agreed payment term
• Conducting monthly file audits.

• Managing key accounts like Citibank, ABB Limited, Schneider Electric, Rabobank etc.
• Liaising with expatriates to understand their housing requirements and set the right expectation.
• Liaising with overseas partners / clients in India and updating them during the course of the relocation program.
• Responsible for achieving the Immigration target.
• Responsible for payment collection within the agreed payment term.

• Liaising with expatriates to understand their housing requirements and set the right expectation.
• Liaising with overseas partners / clients in India and updating them during the course of the relocation program.
• Co-ordinating with the finance team and managing expense administration for clients such as Hewlett Packard, Procter & Gamble etc.
• Responsible for achieving Immigration target.
• Responsible for payment collection within the agreed payment term

Handling calls for a process called Citiphone banking, which offered retail banking solutions to customer based in the UK.

• Handling customer request on call for providing cheque books, cards and making International wire transfer across locations
• Trouble shooting issues faced by customers.

Handling calls for a process called Government Services, which offered electronic benefits transfer (EBT) processing services for food stamp and cash benefits using magnetic stripe debit card technology on behalf of state and local governments.

• Ensure compliance on all set procedure prior to sharing information with end - customers.
• Codify the information on the application as per the set guidelines, resulting in approval/denial of the card.
• Day/ weekly/ Monthly/ Quarterly reporting for the team's performance against the established KPIs.
• Process and OJT training for new recruits.
• Mentoring and providing regular feedbacks to enhance quality deliverables on calls.