FRANCIS JEENA GEORGE
Andheri East Mumbai
Summary
Motivated MBA student specializing in Port and Shipping Management, with a passion for driving innovation in vessel operations and global trade logistics. I aspire to contribute meaningfully to Hapag-Lloyd’s mission of quality & sustainability, laying a strong foundation for the future.
My goal is to leverage my analytical skills and industry knowledge to deliver impactful solutions that enhance efficiency and support seamless international shipping operations.
Overview
3
3
years of professional experience
Work History
Sr. Coordinator
Hapag Lloyd AG
Mumbai
12.2021 - 08.2024
- Managed L3 escalations (including sales, internal, and external) for QSC MIN effectively.
- Served as the acting team lead for QSC-MIN CS Cluster 1, driving high performance and enhanced efficiency.
- Monitored aging case reports, ensuring the team achieves monthly KPIs, indexing, and solving team queries.
- Helped in implementing and successfully launching the chatbot.
- Analyze and decide on customer waiver requests of up to $1,000.
- Designated as Booking Super User for QSC MIN, ensuring seamless operations.
- Identified process improvements and included them within departmental procedures, effectively boosting team efficiency.
- Coordinated with cross-functional teams to resolve operational challenges.
- Strategically helped to re-plan and optimize container vessel rotations, ensuring seamless port operations coordination, and reducing transit time to ease container and cargo movement.
- Ensured compliance with international shipping regulations and environmental policies.
- Proactively coordinated with stakeholders to foster collaboration and achieve shared goals.
- Managed weekly rosters and shared team performance KPIs.
Business Import Executive
Sudarshan Pharma Industries Ltd.
Mumbai
02.2021 - 12.2021
- Negotiated advantageous terms with foreign vendors on behalf of the company.
- Organized warehouse space for efficient stocking of incoming shipments.
- Calculated duty and tariff payments owed on each shipment based on standard tables and legal requirements.
- Coordinated daily transfer shipments with proper documentation logs.
- Confidently managed import documentation and customs clearance, ensuring precise record-keeping.
- Utilized CRM and Tally Prime ERP to enhance operational efficiency.
- Took charge of logistics and supply chain management, adhering to E-way bill regulations and expertly handling Letter of Credit documentation.
- Additionally, I adeptly managed USD payment documentation through banking processes, including post-dated checks, and comprehensive auditing.
Education
MBA - Port And Shipping
Indian Maritime University
Kochi08-2024
BBA - Logistics And Supply Chain Management
Institute of Logistics And Aviation Management
Mumbai12.2020
HSC -
Holy Family Convent high school
03.2019
SSC -
Holy Family junior college
02.2017
Skills
**Technical Skills:**
- Proficient in fleet management software (FIS), Salesforce, and Cisco
- Expertise in the MS Office Suite (Outlook, Excel, Word, PowerPoint)
Excellent email writing
**Soft Skills:**
- Exceptional command of language
- Strong teamwork and collaboration abilities
- Proven management and time management skills
- Sharp critical thinking and problem-solving capabilities
- Presenting ideas and plans
- Discretion and confidentiality
- Relationship building
- Customer service
- Staff management
- Verbal and written communication
- Decision-making
**Languages:**
- English, Hindi, Marathi, Malayalam, and Tamil
- Basic proficiency in French
Secondaryaddress
B3, Fwing, Mauli Corporation, Chakala, Andheri East Mumbai, Maharashtra
Personal Information
- Date of Birth: 11/16/01
- Nationality: Indian
- Marital Status: Single
Hobbies and Interests
- Reading
- Traveling
- Trekking
- Communicating
- Sports
- Cooking
Languages
- English
- Hindi
- Marathi
- Malayalam
- Tamil
Industrial Exposure
Had industrial visit by the college for 5 days and Visited Safe Express at Jaipur branch for training in 2020.
Accomplishments
Received awards, exceed targets, earned an acting leadership role and achieved recognition at Hapag Lloyd AG.
Affiliations
- Star Award Winner At Hapag Lloyd AG - 2023
- Won Best Female Fielder Award for Box Cricket
- Several Internal and External appreciations by Stake holders
- Got promoted to L6-B
- Won 3rd Price for Cultural Creativity Competition
- BSD appreciation on trainings conducted
- Managerial Appreciation for solving Escalations
- Secured 1st in debate
- Secured 1st in cooking competition at sajan nature club.
- Secured 1st in sculpture making.
- Received award for social service with a gold medal by school
- Received interschool Science Quiz Award from Mr. Prashanth Nair C.E.O of T.I.M.E.
References
References available upon request.
Timeline
Sr. Coordinator
Hapag Lloyd AG
12.2021 - 08.2024
Business Import Executive
Sudarshan Pharma Industries Ltd.
02.2021 - 12.2021
MBA - Port And Shipping
Indian Maritime University
BBA - Logistics And Supply Chain Management
Institute of Logistics And Aviation Management
HSC -
Holy Family Convent high school
SSC -
Holy Family junior college
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