Francis Raj A
Delhi
Summary
Experienced with identifying market opportunities and driving business growth. Utilizes strategic thinking and effective negotiation skills to establish beneficial partnerships. Track record of leading successful business development initiatives and fostering collaborative team environments.
Overview
7
7
years of professional experience
Work History
US / Canada Sales & Customer Service and Technical Support / BDM
Softwave Technologix LLC.
09.2021 - Current
- Develop, execute, and oversee a business strategy that prioritizes growth and positive customer ratings.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Promoted as Team Leader and BDM 2+ years.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone and email inquiries.
- Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.
Customer Service International Voice Process representative
HSBC Electronic Data Processing India Private Limited
10.2018 - 08.2021
- Responded to customer questions via telephone and written correspondence regarding personal banking.
- Performing transactions on customer request, Internet banking enquiries, Credit Cards.
- Lost and stolen cards & Fraud identification and escalation
- Regularly review customer feedback to improve customer service.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
Education
SSLC -
Karnataka Secondary Board
PUC - undefined
Department Pre-University Board
Bachelor of Science -
Bangalore University
Skills
- Team leadership
- Business development and planning
- Customer service
- Negotiations
- Client relationship building
- Strategic planning
- Sales and marketing
- Mentoring and coaching
Languages
English — Proficient
Hindi — Advanced
Kannada — Advanced
Tamil — Advanced
Timeline
US / Canada Sales & Customer Service and Technical Support / BDM
Softwave Technologix LLC.
09.2021 - Current
Customer Service International Voice Process representative
HSBC Electronic Data Processing India Private Limited
10.2018 - 08.2021
PUC - undefined
Department Pre-University Board
SSLC -
Karnataka Secondary Board
Bachelor of Science -
Bangalore University
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