Francis Selvam

• Directed a cross-functional team of 20 professionals across IT asset management, procurement, and sourcing operations.
• Designed and enforced IT asset management (ITAM) policies, procedures, and standards to ensure consistency and compliance.
• Oversaw the complete lifecycle of hardware and software assets—from acquisition and deployment to maintenance and decommissioning.
• Maintained accurate and up-to-date inventory using ITAM tools, ensuring data integrity across platforms.
• Partnered with IT, finance, legal, and operations teams to align asset strategies with organizational objectives.
• Ensured adherence to software licensing agreements and regulatory standards, mitigating compliance risks.
• Led quarterly audits and risk assessments, consistently achieving 100% software license compliance.
• Championed the implementation and governance of the Configuration Management Database (CMDB), enhancing configuration accuracy by 45%.
• Negotiated vendor contracts, resulting in a 30% cost reduction over a three-year period.
• Established key performance indicators (KPIs) and provided mentorship to team members, fostering a high-performance culture.
• Delivered actionable insights through reports and dashboards to support strategic planning and executive decision-making.
• Promoted continuous improvement and accountability through coaching, development, and performance management initiatives.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Procurement & Sourcing Operations :

• Managed end-to-end procurement lifecycle—from initiating RFX to final material delivery.
• Executed strategic sourcing initiatives across global regions for diverse product categories.
• Developed and standardized sourcing policies to align with organizational goals.
• Led annual OPEX and CAPEX budgeting for IT procurement activities.
• Formulated sourcing strategies encompassing supplier management, negotiation tactics, and relationship building with vendors and internal stakeholders.
• Collaborated with vendors to draft and finalize contracts and Master Service Agreements.

IT Asset & License Management:

• Coordinated IT asset purchases in partnership with vendors and procurement teams.
• Maintained comprehensive records of IT assets and facilitated post-purchase service coordination.
• Oversaw full lifecycle management of hardware, software, and service assets.
• Conducted license re-harvesting and continuous audits to ensure compliance and avoid penalties.
• Evaluated and managed software license agreements to optimize usage and cost-effectiveness.
• Performed qualitative and quantitative assessments of IT assets to determine economic performance and value.

Vendor Evaluation & Process Optimization:

• Identified and assessed vendors to procure IT products and devices at competitive rates.
• Conducted periodic surveys to assess upgrade needs in hardware and software infrastructure.
• Provided strategic input to management for informed decision-making.
• Initiated and reviewed automation and streamlining measures for internal process audits.
• Recommended operational improvements to enhance system reliability and efficiency.

IT Asset Management :

• Initiated and executed process enhancements to improve efficiency, accuracy, and user experience.
• Coordinated with vendors and the procurement team for IT asset acquisitions.
• Optimized deployment strategies for hardware and software to maximize ROI.
• Managed day-to-day asset operations, including updating, modifying, and disposing of hardware in the Asset Repository tool, and mapping assets to relevant software consoles.
• Verified and validated goods receipts to ensure accurate inventory tracking.
• Oversaw timely replacement of laptops, desktops, and infrastructure devices across 16 locations, including the return of outdated equipment to leasing vendors.
• Conducted spend analysis and monitored lease terms for rented and leased assets.
• Refined asset management policies and workflows to strengthen compliance and accountability.

IT Procurement :

• Owned end-to-end IT procurement lifecycle—from RFQ initiation to material delivery.
• Distinguished between purchase and lease orders for accurate processing.
• Issued RFIs and RFQs, and placed orders accordingly.
• Reviewed and validated purchase requisitions and incident requests from users across the US, Canada, Mexico, and India.
• Procured IT hardware and accessories tailored to user requirements.
• Ensured timely follow-up on shipment ETAs and delivery schedules.
• Supported the Accounts Payable team in resolving procurement-related queries.
• Handled Return Merchandise Authorizations (RMAs) efficiently.

Catalog Management :

• Collected vendor data and collaborated with cross-functional teams to define catalog standards.
• Built and maintained the service catalog within ServiceNow.
• Managed lifecycle of Lennox-approved standard products—adding, updating, and retiring items as needed.
• Audited catalog data for completeness, accuracy, and consistency to eliminate gaps.

• Catalog & Service Management
• Collected vendor data and collaborated with cross-functional teams to define catalog standards.
• Built and maintained the ServiceNow service catalog, managing lifecycle of approved products.
• Audited catalog data for completeness, accuracy, and consistency to eliminate gaps.
• General Procurement Oversight
• Oversaw complete procurement lifecycle for the Client's Shared Services Group, from sourcing to payment.
• Led strategic negotiations to secure parts at optimal prices.
• Managed RFX processes (RFI, RFP, RFQ), selecting suppliers based on cost, quality, and lead time.
• Issued and expedited purchase orders in alignment with Boeing contracts.
• Amended purchase orders and ensured prompt dispatch of revisions.
• Processed P-Card orders for non-system items and monitored shipments to ensure timely delivery.