Francis Tyson D’Cruz
Warranty Executive
Mumbai
Overview
14
14
years of professional experience
Work History
Warranty executive
Auto Hanger Pvt Ltd, dealership of Mercedes Benz India Pvt. Ltd Mumbai
10.2016 - Current
- Making Warranty claims in Siebel Oracle System
- Maintain track record for all Pending & Rejected claims & resubmit the same.
- Checking Service measures and Technical buletines from MB India. as well as warranty status.
- Keep track for TIPS Document and WIS [Workshop Information System]
- Keep maintain warranty register and report
- Making TPR [Technical Product Report] with EVA before replacing the failed parts. [Except service measures]
- After finishing the warranty job, Punch the right labour operation code in warranty work order as per WIS.
- Kept all Warranty failed part in organized racks.
- Maintaining the all warranty dockets with supporting documents for MB audit purpose.
- Worked FOUR year with Solitaire Honda HONDA Cars India Ltd. as a Warranty in charge from 2012 to 2016.
Warranty in charge
HONDA Cars India Ltd.
01.2012 - 01.2016
- Making Warranty claims in Siebel Oracle System
- Maintain track record for all Pending & Rejected claims & resubmit the same.
- Checking campaign from HONDA CAR INDIA LTD. as well as warranty status.
- Keep track for Technical bulletins & educated the same with Technicians & supervisors.
- Taking follow up on all Honda Technical Reports
- Maintain Warranty failed parts storage Plant location wise.
- Dispatch the Warranty Failed parts on the basis of HCIL part request
- Keep track on warranty credits & outstanding.
- Making monthly & Daily basis reports for Warranty.
- Keep track record for all type campaigns & also take follow up to complete them.
- Punched the job card labour as work carried out.
- Make Ext. warranty claims as well as coordinate with team for the same.
- Maintain records for Ext. warranty claims & for Amount credit.
- Send hard copies of all Ext. Warranty claims to Corporate Warranties for further credit.
- Generate Warranty Tax invoice on weekly basis & Dispatch hard copies to HCIL- Noida for further credit.
- Maintain Monthly Warranty claim control register claim wise.
- Attend Outstanding Meeting & Monthly review with Managing Director & submit the all reports
Education
SSLC -
St. Joseph High School
Karnataka, IndiaPUC - undefined
St. Mary’s college
Karnataka, IndiaI.T.I. - undefined
Mumbai, Maharashtra, India05.2015
Skills
Microsoft Windows
Basics in computer
To Use Honda Diagnostic systems for data trouble codes
Timeline
Warranty executive
Auto Hanger Pvt Ltd, dealership of Mercedes Benz India Pvt. Ltd Mumbai
10.2016 - Current
Warranty in charge
HONDA Cars India Ltd.
01.2012 - 01.2016
PUC - undefined
St. Mary’s college
I.T.I. - undefined
SSLC -
St. Joseph High School
EXTRA CURRICULAR ACTIVITIES
Reading newspapers and magazines Playing Cricket Technical Things
SPECIALIZED TRAINING
- Completed Product updates And campaign training in HONDA Regional Training Center[RTC]
- Completed internal training in HONDA Regional Training Center[RTC] for warranty purpose
- Completed warranty training at Mercedes Benz manufacturing plant in Pune.
PERSONAL DETAILS
Date of Birth: 1991-04-14
Birth Place: Mangalore
Marital Status: Single
Nationality: Indian
Language Known: English, Hindi, Kannada Tulu and Konkani
Passport no.: B7643489
Pass Port Exp. Date: 2033-11-06
I hereby declare that all the above information is true and correct to the Best of my knowledge and belief
Thanks and Regards,
Francis Tyson D Cruz