Francis James Mackness
Mumbai
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Banquet Hall Head Caption
Hotel Planet International
Mumbai
07.2015 - 07.2016
- Successfully managed a banquet event for X guests, ensuring all guests were served in a timely manner
- Set up and broke down banquet tables and chairs quickly and efficiently, ensuring that all events started and ended on time
- Overseeing banquet event setup and ensuring all details are in line with client requirements
- Coordinating with the kitchen staff and chefs to ensure timely preparation and delivery of food and beverages
- Ensuring that the presentation of food and beverages meet the hotel’s standards
- Directing banquet staff throughout the event, ensuring they provide excellent customer service
- Addressing and resolving any issues or complaints from guests in a professional and timely manner
- Monitoring and managing inventory of supplies and equipment
- Communicating with clients before, during and after the event to ensure satisfaction and to build relationships for future bookings
- Providing training and guidance to banquet staff as needed
- Ensuring compliance with health and safety regulations
Steward
Sahar international airport
Mumbai
06.2009 - 06.2014
- Ensured adherence to all sanitation policies and procedures for the kitchen area.
- Cleaned food preparation areas, cooking surfaces, and utensils.Maintained a clean, safe, and organized work environment.
- Operated dishwashers to wash dishes, glasses, silverware, pots and pans.Disposed of waste materials in designated containers per health regulations.
- Organized storage spaces in order to maximize efficiency while minimizing waste. Adhered strictly to safety protocols at all times while handling sharp knives and other tools.
- Checked temperatures of freezers and refrigeration units regularly throughout shift.
Education
HSC -
NIOS
MumbaiSkills
- Teamwork and collaboration
- Attention to detail
Timeline
Banquet Hall Head Caption
Hotel Planet International
07.2015 - 07.2016
Steward
Sahar international airport
06.2009 - 06.2014
HSC -
NIOS
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