Frank Pabon
Hammond
Summary
Dedicated Rideshare Driver experienced in delivering exceptional customer service and ensuring passenger safety. Enhanced ride efficiency through strong navigation skills and route optimization. Focused on providing a smooth ride experience by addressing rider inquiries promptly.
Overview
14
14
years of professional experience
Work History
Rideshare Driver
Uber
Hammond, IN
08.2019 - Current
- Delivered exceptional customer service, ensuring passenger satisfaction and safety throughout rides.
- Managed communication with riders via app, addressing inquiries and resolving issues promptly.
- Navigated efficiently using GPS technology, optimizing routes to reduce wait times and improve ride experience.
- Maintained vehicle cleanliness and operational readiness through regular inspections and maintenance checks.
Rideshare Driver
Lyft
Hammond, IN
02.2019 - Current
- Analyzed ride patterns and performance data to identify opportunities for service improvement and efficiency gains.
- Trained new drivers on best practices for safety, navigation, and customer interaction standards.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
Co-Owner
Balanced Nutrition
Griffith, IN
11.2012 - 02.2019
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Education
High School Diploma -
The Excel Center
HammondSkills
- Route optimization
- Passenger safety
- Customer service
- Communication skills
- Dependable and reliable
- Punctuality
Timeline
Rideshare Driver
Uber
08.2019 - Current
Rideshare Driver
Lyft
02.2019 - Current
Co-Owner
Balanced Nutrition
11.2012 - 02.2019
High School Diploma -
The Excel Center