Frank Reed

• Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
• Closed out cash register and prepared cashier report at close of business.
• Upsold daily specials and beverage promotions to exceed daily sales goals.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.

• Served food and beverages promptly with focused attention to customer needs.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Maintained a clean and orderly dining area for an enjoyable guest experience.

• Oversaw daily operations of service team, delegated tasks, and trained new staff.
• Observed servers to provide feedback and coaching in areas requiring improvement.
• Cultivated warm relationships with regular customers.
• Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.

• Served high customer volumes during special events, nights, and weekends.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.

• Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.
• Adhered to state laws regarding alcoholic beverage service.
• Received beverage orders from wait staff and delivered beverages to guests.
• Processed orders on a computerized Point of Sale system.
• Carefully followed safety and sanitation policies handling food and beverages.
• Retrieved liquor, wine and beer from various storage facilities.
• Maintained full knowledge of beverage lists and promotions.
• Notified management of ordering needs (liquor, beer, wine, paper goods, etc.).
• Waited on multiple customers at the bar and throughout the bar area.
• Served each guest courteously, quickly and efficiently.
• Managed bar inventory, restocked supplies and placed orders.
• Consistently used suggestive selling techniques.
• Verified that guests at the bar were of legal age.
• Enthusiastically and appealingly described food and drink specials to guests.
• Closed out cash register and prepared cashier report.

• Upheld highest standard for cleanliness of glass and silverware.
• Developed and maintained positive working relationships with others to reach business goals.
• Displayed enthusiasm and knowledge about the restaurant's menu and products.
• Effectively listened to, understood and clarified guest concerns and issues.
• Delivered quality service by providing a warm and welcoming environment.
• Skillfully promoted items on beverage lists and restaurant specials.
• Demonstrated genuine hospitality while greeting and establishing rapport with guests.
• Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens.
• Maintained complete knowledge of restaurant menu, including daily specials.
• Set dining tables according to type of event and service standards.
• Proactively prepared for large parties and reservations, anticipating planning and staffing needs.

• Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
• Resolved guest complaints quickly and efficiently.
• Bussed and reset tables and kept dining room and work areas clean.
• Stocked and maintained cleanliness of stations.
• Provided friendly and attentive service.
• Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
• Assertively upsold alcoholic beverages, appetizers and desserts.
• Maintained complete knowledge of restaurant menu, including daily specials.
• Displayed enthusiasm and knowledge about the restaurant's menu and products.

• Skillfully promoted items on beverage lists and restaurant specials.
• Bussed and reset tables and kept dining room and work areas clean.
• Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
• Demonstrated genuine hospitality while greeting and establishing rapport with guests.
• Resolved guest complaints quickly and efficiently.
• Quickly recorded transactions in MICROS system to deliver prompt service.
• Consistently kept kitchen areas clean and free of debris and water.
• Sorted, soaked and washed flatware.
• Maintained clean dining room, lobby and service areas at all times.

• Adhered to state laws regarding alcoholic beverage service.
• Maintained a consistent, regular attendance record.
• Conducted monthly inventory.
• Retrieved liquor, wine and beer from various storage facilities.
• Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
• Followed all safety requirements for alcohol service and kept a list of available ride services for inebriated customers.
• Maintained full knowledge of beverage lists and promotions.
• Waited on multiple customers at the bar and throughout the bar area.
• Managed bar inventory, restocked supplies and placed orders.
• Served each guest courteously, quickly and efficiently.
• Poured drinks using standard pour according to specifications.
• Cleaned shelving, mixers, cups, blenders and soda guns.
• Notified management of ordering needs (liquor, beer, wine, paper goods, etc.).
• Managed strict beverage control to minimize waste.
• Received beverage orders from wait staff and delivered beverages to guests.
• Cleaned, mopped and vacuumed the bar area.
• Closed out cash register and prepared cashier report.

Worked as a bartender and banquet server for a local family owned Italian restaurant.

• Ensured liquor was secured at the end of shifts.
• Cleaned shelving, mixers, cups, blenders and soda guns.
• Enthusiastically and appealingly described food and drink specials to guests.
• Served each guest courteously, quickly and efficiently.
• Maintained full knowledge of beverage lists and promotions.
• Managed strict beverage control to minimize waste.
• Adhered to state laws regarding alcoholic beverage service.
• Closed out cash register and prepared cashier report.
• Assisted with setup of the banquet hall and tables.
• Monitored the banquet floor to respond to patron requests for food and drinks, fill empty water glasses and clear unwanted dishes.
• Applied wine and spirit expertise in making drink recommendations to patrons that paired with meals and appealed to their tastes.
• Performed post-event breakdown and reset for multiple events
• Routinely cleaned work areas, glassware and silverware throughout each shift.
• Consistently provided professional, friendly and engaging service.
• Addressed diner complaints with kitchen staff and served replacement menu items promptly.

• Provided friendly and attentive service.
• Maintained complete knowledge of restaurant menu, including daily specials.
• Quickly set up and cleared tables and stocked all service stations.
• Demonstrated genuine hospitality while greeting and establishing rapport with guests.
• Resolved guest complaints quickly and efficiently.
• Assertively upsold alcoholic beverages, appetizers and desserts.
• Received frequent customer compliments for going above and beyond normal duties.
• Developed and maintained positive working relationships with others to reach business goals.
• Bussed and reset tables and kept dining room and work areas clean.
• Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.

• Displayed enthusiasm and knowledge about the restaurant's menu and products.
• Addressed diner complaints with kitchen staff and served replacement menu items promptly.
• Maintained clean dining room, lobby and service areas at all times.
• Restocked the salad bar and buffet, refilled condiments, organized pantry area and swept and mopped floors.
• Resolved guest complaints quickly and efficiently.
• Maintained high standards of cleanliness and sanitation.

Worked in a Fine dining specialty restaurant that was voted the 3rd best Steak house in the world for all cruise ships

• Provided extensive information about menu items, took down special restrictions and always suggested upsell items like appetizers.
• Maintained complete knowledge of restaurant menu, including daily specials.
• Displayed enthusiasm and knowledge about the restaurant's menu and products.
• Carefully pulled out guest chairs, placed clean and current menus in front of guests and recorded accurate drink orders.
• Resolved guest complaints quickly and efficiently.
• Quickly recorded transactions in MICROS system to deliver prompt service.