FRANKLIN HEZEL TAURO
Kaup
Summary
I would like to work in F&B Department so as to become a better professional and to work in a challenging and result oriented environment that seeks an ambitious and career conscious person, where acquired skills will be entitled towards continued growth and advancement.
Overview
11
11
years of professional experience
Work History
MSC Cruises
07.2022 - Current
- Setting up tables, tablecloths, crockery, glassware and silverware
- Welcoming passengers and assisting them to their tables
- Presenting menus, serving dishes, guiding diners about daily special items, ingredients and cooking methods
- Conveying the orders to the kitchen staff
- Monitoring passengers experience and ensuring their satisfaction with food and service, taking the necessary action to correct any problem
- Answering passengers’ queries about the service and events on the cruise ship
- To supervise the assistant waiter assigned to their station, ensuring they are performing their job correctly, and providing help, encouragement
F&B SUPERVISOR
Druid Garden Micro Brewery Restaurant
Bangalore
01.2020 - 01.2022
- Oversee daily operations of food and beverage services
- Ensure compliance with health and safety regulations
- Manage inventory and order supplies as needed
- Train and mentor staff to maintain high service standards
- Handle customer inquiries and complaints professionally
- Coordinate with kitchen staff to ensure timely service
- Implement strategies to improve service quality and profitability
- Monitor staff performance and provide feedback
- Ensure cleanliness and organization of service areas
- Prepare reports on sales and operational performance
- Assist in menu planning and development
- Conduct regular staff meetings to communicate updates and expectations
- Maintain a positive and productive work environment
- Ensure accurate billing and cash handling procedures
- Collaborate with management to achieve business goals
SR.CAPT(TEAMLEADER)
Country Inn by Radisson
Manipal
01.2019 - 01.2020
- Oversee daily operations of food and beverage services
- Ensure compliance with health and safety regulations
- Manage inventory and order supplies as needed
- Train and mentor staff to maintain high service standards
- Handle customer inquiries and complaints professionally
- Coordinate with kitchen staff to ensure timely service
- Implement strategies to improve service quality and profitability
- Monitor staff performance and provide feedback
- Ensure cleanliness and organization of service areas
- Prepare reports on sales and operational performance
- Assist in menu planning and development
- Conduct regular staff meetings to communicate updates and expectations
- Maintain a positive and productive work environment
- Ensure accurate billing and cash handling procedures
- Collaborate with management to achieve business goals
Norwegian Cruise Line
12.2015 - 12.2019
- Setting up tables, tablecloths, crockery, glassware and silverware
- Welcoming passengers and assisting them to their tables
- Presenting menus, serving dishes, guiding diners about daily special items, ingredients and cooking methods
- Conveying the orders to the kitchen staff
- Monitoring passengers experience and ensuring their satisfaction with food and service, taking the necessary action to correct any problem
- Answering passengers’ queries about the service and events on the cruise ship
- To supervise the assistant waiter assigned to their station, ensuring they are performing their job correctly, and providing help, encouragement
Royal Caribbean International
08.2014 - 12.2015
GSA
ITC Grand Chola
Chennai
09.2013 - 06.2014
Education
B.H.M - Bachelor Degree in Hotel Management
Srinivas College of Hotel Management
Mangalore01.2013
P.U.C -
Dandathritha P U College Kaup
Kaup, Udupi, Karnataka01.2009
S.S.L.C -
St.Marys PU College Shirva
Shirva, Udupi, Karnataka01.2007
Skills
- Analytical thinking
- Public speaking
- Friendly, positive attitude
- Clerical support
- Calm under pressure
- Relationship building
- Self-Directed
- Good communication skills
- Team player
- Basic Software Developer
Visadetails
USA C1/D, 07/18/19, 07/17/24
Seamanbook
Indian CDC, MUM332936, 09/19/18, 09/18/28
Bahamasseamanbook
SRSB339012-00, 11/09/15
Areaofpreference
F&B SERVICE
Contact
+91-9611454800, +91-8971977430, franklintauro@gmail.com, franklinhezel@yahoo.com
Languages
- English
- Hindi
- Kannada
- Konkani
- Tulu
References
- Mrs. Annet Florence, Principal, Srinivas College of Hotel Management, Pandeshwar, Mangalore, Karnataka, 575001, principalschm@gmail.com, +91-824-2440838/2411380
- Mr. Kasinadhuni Sandilya, Training & Placement Officer, Srinivas College of Hotel Management, Pandeshwar, Mangalore, Karnataka, 575001, trg_placementschm@srinivasgroup.in, +919591213493
Extracurricular Activities
An active member of Sports Club Participated in various Karate Championships (State & National Level) Worked in reception department for the food fest organized by the college Worked in reception Department as JHOD in Onam festival organized by the college
Hobbies and Interests
- Playing Football, Cricket, shuttle badminton & volleyball
- Watching movies
- Listening to Music
Training
- Roster training, Hotel Srinivas, Mangalore
- Job training, Leela Kempinski, Goa
- Vacation training, Novotel Tech Park Hotel Bangalore
Disclaimer
I do hereby declare that, all the above statements are true, and with best of my knowledge. I promise you that I shall be a sincere and dedicated person, in your esteemed organization.
Additional Qualifications
- W-SET 1 (Wine & Spirit Training), ITC Grand Chola Hotel, Chennai
- Active Manager, Private Catering Company
Personal Information
- Age: 31
- Passport Number: T5704447
- Father's Name: Mr. Fredrick Tauro
- Blood Group: B + ve
- Date of Birth: 08/25/90
- Gender: Male
- Marital Status: Married
Timeline
MSC Cruises
07.2022 - Current
F&B SUPERVISOR
Druid Garden Micro Brewery Restaurant
01.2020 - 01.2022
SR.CAPT(TEAMLEADER)
Country Inn by Radisson
01.2019 - 01.2020
Norwegian Cruise Line
12.2015 - 12.2019
Royal Caribbean International
08.2014 - 12.2015
GSA
ITC Grand Chola
09.2013 - 06.2014
B.H.M - Bachelor Degree in Hotel Management
Srinivas College of Hotel Management
P.U.C -
Dandathritha P U College Kaup
S.S.L.C -
St.Marys PU College Shirva
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