Franklin GS
Chennai
Summary
Experienced Deployment Manager skilled in overseeing and executing successful software deployments. Proven track record of managing complex projects, collaborating with cross-functional teams, and meeting project deadlines. Expertise in troubleshooting deployment-related issues and implementing strategic deployment plans, resulting in improved efficiency and reduced downtime during critical system upgrades.
Overview
14
14
years of professional experience
1
1
Certificate
Certification
- PRINCE2 Practitioner certification Axelos, EXIN November 2015
- PRINCE2 Foundation certification Axelos, EXIN October 2015
- ITIL V4 Foundation certification Axelos, People Cert July 2019
- Power BI May 2024
Skills
- Agile Methodology Expertise
- JIRA Management
- Proficient in Confluence
- ServiceNow Ticketing
- Release Planning Expertise
- Coordinating Solution Train Activities
- Service Delivery Coordination
- Release & Incident Management
- CI/CD Practices
- Operational Analysis
- Software Release Management
- Cross-Functional Collaboration
Work History
Associate Vice President, Payments Division, Deployment Analyst
NatWest Group
Chennai
11.2021 - Current
- Harmonized technology implementations in diverse environments with targeted business outcomes
- Orchestrated timely deliverables using an agile framework
- Worked alongside project managers to establish clear timelines and deliverables
- Ensured milestone adherence with tools including JIRA and Confluence
- Recognized deployment threats, formulating effective countermeasures.
- Executed strategic enhancements for better deployment outcomes
- Maintained up-to-date documentation on all deployments
- Developed deployment cycle plans outlining tasks and timelines
- Facilitated approval process ahead of environment rollouts
- Provided regular key milestone updates to stakeholders
- Conducted root cause analysis during and post-deployment stages
- Managed rollback procedures for unsuccessful deployments
- Reviewed program plans to develop and coordinate activities.
- Conducted analysis of historical deployment data for improved release strategy.
Release & Deployment Management Analyst II
Fidelity Information Services
Chennai
07.2016 - 11.2021
- Collaborated with change owners to ensure policy adherence and process compliance for infrastructure, network, application changes
- Organized and led platform change review sessions
- Coordinating timelines for planned network and infrastructure service activities
- Maintained consistent development quality while optimizing workflows
- Coordinated with all stakeholders to align on change-related scheduling conflicts
- Leveraged diverse channels for organizational change communication
- Enhanced Release Management by embedding Continual Service Improvement practices
- Ensured smooth integration of components by managing technical/system dependencies
- Oversaw successful deployment of projects into various environments
Change Management Executive
Vodafone Limited (Fka - Cable and Wireless Worldwide)
Chennai
12.2010 - 09.2013
- Coordinated with stakeholders for change record creation, testing and deployment
- Manage change management log, issues list, and risk list
- Handled regional changes consistent with compliance policies
- Evaluated completed changes to detect trends.
- Enhanced visibility on business and service support changes through effective communication
- Ensured successful implementation of project modifications
- Managing various project administrative duties
- Ensured all involved parties were aware of current project milestones
Education
Bachelors in computer Application -
Alpha Art and Science College, University of Madras
Chennai03.2010
Software Engineering Diploma -
ANIIT
Chennai08.2009
Timeline
Associate Vice President, Payments Division, Deployment Analyst
NatWest Group
11.2021 - Current
Release & Deployment Management Analyst II
Fidelity Information Services
07.2016 - 11.2021
Change Management Executive
Vodafone Limited (Fka - Cable and Wireless Worldwide)
12.2010 - 09.2013
Bachelors in computer Application -
Alpha Art and Science College, University of Madras
Software Engineering Diploma -
ANIIT
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