Franky David
Pune
Summary
Support Consultant Associate experienced in delivering exceptional customer service through active listening and problem-solving. With almost 8 years of experience in corporate field, seeking a position in management where strong communications skills, problem-solving, administrative and analytical skills can contribute to the profitability of the organization.
"Outgoing person looking to further advance into job career fields".
Overview
8
8
years of professional experience
Work History
SUPPORT CONSULTANT ASSOCIATE
ALLSCRIPTS: U.S HEALTH CARE IT
PUNE
07.2019 - Current
- I take care of the records of all patients in electronic form and to also take care of the application which is being used by hospitals or clinics
- I assist the clients working on the application given for their organization
- I handle cases and take over client escalations to provide end to end resolution
- Boosted company efficiency and customer satisfaction by eliminating inefficient processes
- Educated users on EHR systems and features
- Received Cheer Award on resolving maximum number of clients logged cases on IT issues
- Structured schedules to complete tasks and streamline workflows.
ANALYST
ALLSTATE: U.S MOTOR INSURANCE
PUNE
05.2018 - Current
- To pay of client’s loan to lien holders and then salvaging the vehicle
- To support client in the phase of total loss of their vehicle by taking ownership of paying off their debts
- Worked with team members to implement effective clients service strategies
- Assisted colleagues with troubleshoot problem claims using expert knowledge in Motor claims
- Managed and processed motor claims across multiple companies on behalf of our clients.
SR. ASSOCIATE OPS
WNS SUNCORP: AUSTRALIAN MOTOR INSURANCE
PUNE
06.2016 - 05.2018
- Awarded for Quarterly performance “live the value” award at WNS
- Core recoveries non-dispute responsibilities
- Managing customer motor claims and recovering liabilities from the third party responsible for the loss
- Would recover the losses from the third party directly or through their insurance companies
- Worked with team members to implement effective clients service strategies.
Education
MASTER OF COMMERCE -
Christ College, Pune
01.2020
BACHELOR OF BUSINESS ADMINISTRATION -
Christ College, Pune
04.2015
HIGHER SECONDARY SCHOOL -
ST. Patrick's Junior College, Pune
03.2012
SQL Level 1 course -
PuneSkills
- Bright and Optimistic
- Quick Learner
- Organized
- Time Management
- Enthusiastic
- Team Player
- Strategic Thinking
- Ability to Multitask
- Problem Solving
- Microsoft Excel
- Adaptable
Activities
- Football
- Physical fitness
- Athletics
- Swimming
Timeline
SUPPORT CONSULTANT ASSOCIATE
ALLSCRIPTS: U.S HEALTH CARE IT
07.2019 - Current
ANALYST
ALLSTATE: U.S MOTOR INSURANCE
05.2018 - Current
SR. ASSOCIATE OPS
WNS SUNCORP: AUSTRALIAN MOTOR INSURANCE
06.2016 - 05.2018
MASTER OF COMMERCE -
Christ College, Pune
BACHELOR OF BUSINESS ADMINISTRATION -
Christ College, Pune
HIGHER SECONDARY SCHOOL -
ST. Patrick's Junior College, Pune
SQL Level 1 course -
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