Franyelis Flores
Elkhart
Summary
Proven Customer Service Representative with a solid background at Brill Seating Inc, where I excelled in CRM and problem resolution. Skilled in using SALESFORCE and Microsoft Office to enhance customer satisfaction and streamline service delivery. Achieved a significant reduction in customer complaints through effective communication and administrative support.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Brill Seating Inc
09.2023 - Current
- Respond to customer requests for products, services, and company information.
- Respond to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigate and resolve accounting, service and delivery concerns.
- Calculate correct order totals, update accounts, and maintain detailed records for inventory management.
- Investigate and resolve customer inquiries and complaints quickly.
Education
No Degree - Accounting
Universidad Rafael Urdaneta
Maracaibo, VenezuelaSkills
- Administrative support
- Problem resolution
- Appointment scheduling
- SALESFORCE CRM system proficiency
- Computer proficiency
- Microsoft Office Suite
- Paperwork processing
- Spreadsheets
- Scheduling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Software
SALESFORCE
QUICKBOOKS
OUTLOOK
MICROSOFT EXCEL
CANVA
CAPCUT
CHATGPT
Timeline
Customer Service Representative
Brill Seating Inc
09.2023 - Current
No Degree - Accounting
Universidad Rafael Urdaneta
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