Franyo Dsouza
Sales
Bardez
Summary
Results-oriented Sales Executive with over 4 years in consumer electronics and hospitality. Expertise includes sales forecasting, team leadership, and enhancing customer satisfaction. Delivered consistent target exceedance through strategic sales optimization and collaborative teamwork.
Overview
3
3
Languages
4
4
Certifications
7
7
years of professional experience
Work History
Sales Executive
Reliance Digital
11.2021 - Current
- Maintain in-depth knowledge of consumer electronics and competitor offerings
- Deliver professional customer service, including after-sales care and complaint resolution
- Lead a team of 6, setting sales targets, tracking performance, and coaching staff
- Consistently exceed monthly sales goals and drive customer loyalty
Front Office Associate
JW Heritage
03.2019 - 10.2021
- Managed guest relations, reservations, and billing, enhancing guest experience and operational flow
- Managed guest relations, reservations, and billing with high accuracy
- Trained new staff members, elevating service standards and fostering team collaboration
Education
Bachelor of Commerce (B.Com) -
St. Xavier's College
Mapusa, Goa01-2020
Higher Secondary - undefined
Dynprakash Mandal
Bicholim01-2015
Secondary School Certificate - undefined
St. Britto's High School
Mapusa01-2013
Skills
Sales achievement
Sales expertise
Sales planning
Closing techniques
Cross-selling techniques
Sales coaching
Client relationship management
Product knowledge
Team leadership
Sales team leadership
Strategic problem-solving
Target achievement
Staff management
Relationship building
Customer service resolution
Accomplishments
- Awarded Best Attach Achievement – Reliance Digital (2024-11)
- Recognized as Best Sales Staff – Reliance Digital (2025-01 & 2025-03)
- Successfully launched new product lines, achieving record-breaking sales growth
- Trained and mentored a team of 6, improving overall performance and customer satisfaction
Certification
STCW Course (Safety Training)
Timeline
Sales Executive
Reliance Digital
11.2021 - Current
Front Office Associate
JW Heritage
03.2019 - 10.2021
Secondary School Certificate - undefined
St. Britto's High School
Higher Secondary - undefined
Dynprakash Mandal
Bachelor of Commerce (B.Com) -
St. Xavier's College
Hobbies
Playing
Traveling
Fishing
Cycling
Music
Gaming