FRASHIN AMBROSE
Process Trainer
Ernakulam
Summary
A versatile and professional individual with expertise in training, process improvement, and content creation. Dedicated to enhancing organizational performance and team productivity. Excels in driving operational efficiency through innovative strategies and streamlined workflows, ensuring continuous improvement. Passionate about designing and delivering impactful onboarding programs that set employees up for success. Advanced skills in Microsoft Office, including Excel, Word, PowerPoint, and other tools to empower teams to maximize productivity. Takes pride in crafting engaging and informative training materials, presentations, and resources tailored to the specific needs of the organization. Ultimate goal is to create dynamic learning experiences and foster a culture of growth and excellence within teams and organizations.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Senior Trainer VTF
Sutherland Global Service
08.2023 - Current
- Dedicated and results-driven Process Trainer in training and development, specializing in the US Based Telecom Services program.
- Delivered high-quality training sessions, leading to increased productivity among team members.
- Proven track record of designing and implementing effective training programs that enhance team performance and operational efficiency.
- Skilled in creating comprehensive training materials, facilitating onboarding processes for new employees.
- Strong communicator with a commitment to fostering a collaborative learning environment.
- Passionate about driving continuous improvement and ensuring FLA's are equipped with the knowledge and tools necessary for success.
- Evaluated the effectiveness of various training methods, making data-driven decisions to improve program delivery moving forward.
- Conducted thorough assessments of trainee progress, ensuring timely feedback for performance improvement.
- Facilitated post-training evaluations, using feedback gathered to further refine future iterations of course materials and delivery methods.
- Collaborated with cross-functional teams for seamless integration of new processes and systems.
- Developed lesson plans, instructional materials and written practice tests for Learnova and Micro learning training courses.
- Streamlined training modules for increased trainee comprehension and retention.
- Enhanced process efficiency by identifying areas of improvement and implementing necessary changes.
- Designed customized training plans based on individual employee needs, promoting tailored skill development.
- Identified skill gaps within the workforce and developed targeted training programs to address these challenges.
- Leveraged industry best practices when developing curriculum content, ensuring that employees remained up-to-date on key trends.
- Implemented continuous improvement initiatives to optimize process efficiency and effectiveness.
- Ensured alignment between training objectives and company goals, resulting in better overall business outcomes.
- Provided ongoing mentorship to employees, promoting professional growth and development within the organization.
- Developed new and improved training programs to fit underserved areas.
- Delivered robust training courses via classroom and e-learning programs.
- Provided subject matter expertise on all company offerings.
- Increased employee engagement in training sessions through the use of interactive activities and group discussions.
- Promoted a culture of continuous learning within the organization by encouraging employees to participate in relevant professional development opportunities.
- Managed scheduling logistics for all training sessions, ensuring minimal disruption to day-to-day operations.
- Provided coaching and mentoring to employees.
- Trained and mentored 200+ new personnel hired to fulfill various roles.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Developed and executed performance management programs to increase employee engagement and productivity.
Front Line Associate
Sutherland Global Service
06.2022 - 07.2023
- Acting Subject Matter Expert
- Respond to customer inquiries via chat in a timely and accurate way
- Identify customer needs and provide appropriate solutions and/or responses
- Track and follow up on all customer requests to ensure they are properly resolved
- Escalate unresolved customer grievances to designated departments for further investigation
Education
BA - English Literature
Bharata Mata College
01.2019 - 01.2022
12th - Electronics and Computer
Model Technical Higher Secondary School
Skills
- MS Word
- MS Excel
- MS Powerpoint
- RISE 360
- Team leadership
- Subject matter expertise
- Coaching and mentoring
- Training delivery
- Training program development
- Decision-making
Certification
SCLP (Sutherland Certified Learning professional
Timeline
Senior Trainer VTF
Sutherland Global Service
08.2023 - Current
Front Line Associate
Sutherland Global Service
06.2022 - 07.2023
BA - English Literature
Bharata Mata College
01.2019 - 01.2022
12th - Electronics and Computer
Model Technical Higher Secondary School
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