Fraud Analyst
Asha Kumari
Kohima,NL
Summary
Highly analytical and detail-oriented fraud investigator with 4+ years of experience in identifying and preventing fraud across various industries. proficient in leveraging data analytics and risk assessments to develop and implement effective fraud prevention strategies. Adept at liaising investigation and collaborating with cross - functional teams to ensure the security and integrity of financial transactions and systems. Strong communication skills with ability to work in fast- paced environment.
Overview
3
3
Languages
4
4
years of professional experience
Work History
Fraud Analyst
TTEC Amedabad
05.2022 - Current
- Analyzed transaction data to identify fraudulent patterns and reduce risk exposure.
- Monitored real-time transactions using advanced analytics software to prevent fraudulent activities.
- Utilized statistical techniques to assess risk levels associated with high-volume transactions.
- Maintained updated knowledge of industry trends and regulatory changes impacting fraud prevention strategies.
- Evaluated customer data to identify and prevent fraudulent activities.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Stay up- to-date on industry trends and best practices.
- consistently met all the targets(AHT and Quality) set by clients for the process.
- Part of pilot batch for user Knowledge operations (UKO) work types.
- Part of Insentives abuse queue (IAQ), Host infringement queue (HIQ), Fradulent Refund Request (FRR) and Payment fraud : Suspended State (PFSS) in Monetary risk worktypes.
- Hands on experience on High Risk Reservation Queue (HRRQ).
- working on Account Takeover Queue (ATO) and Account Take Over Queue appeals(ATOI) for recovering hacked accounts with the help of Activity log in ACI worktypes.
- Trained and worked in Fake Inventory Queue (FIQ) to prevent fake listings and accomodations.
- worked on Hateful Content queue (HCQ) and Inappropriate content Queue(ICQ) .
Education
Bachelor in Commerce - Finance And Accounting
Oriental College
Kohima 04.2001 -
Masters in Commerce - Finance And Accounting
Nagaland University
Nagaland University 04.2001 -
Skills
Data analysis and pattern recognition
Fraud detection and prevention
Risk assessment and management
Problem solving skills with multitasking
Critical thinking and problem solving
Presentation and communication skills
Time management and prioritization
Attention to detail and accuracy
Relationship building and networking
Accomplishments
- Strong analytical and problem- solving skills
- Excellent attention to detail and accuracy
- Excellent written and verbal communication skills
- Ability to work collaboratively with cross- functional teams
- Proficient in Microsoft Excel and other data analysis tools
- Knowledge of fraud prevention and chargebacks rules and regulations.
- Reliable background in handling chargeback,account takeover, Anti Money laundering, unauthorized transactions and finding fraud patterns using different tools and software for fraud prevention.
- Easily adjust in rotational shifts.
- Industry Knowledge (e.g credit card fraud and Identity theft
Additional Information
- Won many times top performers and best performer award
- Identified many fraud trends and was able to save $ 200000 , suspended 19k+ bad users and was appreciated by clients.
- Awarded for top production in a month with 100% quality score
- Part of Many projects for value add during closely working with stake holders.
- Consistent in meeting productivity and Quality targets.
- Mentored their quality team on a new work type.
- Part of East zone NSS pre Republic parade camp 2016 in Kolkata Organized by Govt of India Ministry Of Youth affairs and sports , representing my state Nagaland.
- Part of SEWA ( Self Employed Women's Associations) workshop 2019 Organized by International Labour Organization (ILO) on Development of Grassroots women's cooperative in Ahmadabad representing Nagaland.
Timeline
Fraud Analyst
TTEC Amedabad
05.2022 - Current
Masters in Commerce - Finance And Accounting
Nagaland University
04.2001 -
Bachelor in Commerce - Finance And Accounting
Oriental College
04.2001 -