FREDA LALTHANGMAWII
Spa Therapist
AIZAWL
Summary
Worked with a 5 star hotel for years handling all kind of guests without a single complaint, upbeat massage professional with superior history of glowing guest feedback. Explains treatments and services to foster comfortable and memorable guest experiences. Strong commitment to quality and customer service.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
Senior Spa Therapist
Taj Hotel
04.2024 - 02.2026
- Delivered expert advice for post-treatment care, resulting in repeat bookings.
- Strengthened customer relationships by delivering exceptional service during every interaction.
- Performed a variety of massage techniques to promote relaxation and stress relief.
- Managed inventory of products, ensuring consistent availability for clients.
- Maintained knowledge of current trends in the industry through continuous training and development.
- Supported business growth by offering upselling services where appropriate during customer interactions.
- Maintained exceptional client care standards through considerate communication and attention to detail throughout treatments.
- Upsold aftercare products to improve salon profits.
Education
Senior Secondary School - undefined
National Institute of Open Schooling
Aizawl, Mizoram08-2019
Skills
Can communicate fluently
Reception handle/works
Deep tissue massage
Relaxation massage
Body scrub, pack and wrap
Lymphatic drainage
Thai massage
Cupping
Swedish massage
Balinese massage
Back therapy
Foot massage
Potli massage
Head massage
Salon services
Certification
This is to certify Freda Lalthangmawii has successfully cleared the assessment for the role of Spa Therapist (BWS/Q1002) conforming to National Skills Qualifications Frameworks Level-4. Date of Issue: 2023-10-25
Timeline
Senior Spa Therapist
Taj Hotel
04.2024 - 02.2026
Senior Secondary School - undefined
National Institute of Open Schooling