Frederick Murillo
Whiting
Summary
Dynamic professional with a proven track record at Southwest Airlines, excelling in logistics and material handling. Demonstrated strong teamwork and communication skills while reducing damage claims through meticulous cargo handling. Adept at operating ground service equipment and optimizing workflows, ensuring safety and efficiency in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Ramp Agent
Southwest Airlines
10.2015 - Current
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
Tech Support
Asurion
08.2014 - 07.2015
- Provide phone, chat, email, or in-person support to customers experiencing issues with their cell phones.
- Troubleshoot and resolve problems related to device hardware, operating systems (iOS, Android, etc.), apps, and connectivity (Wi-Fi, Bluetooth, mobile data).
- Assist customers with device setup, data transfers, updates, and account configurations.
- Guide customers through warranty claims, device replacements, and repair processes.
- Maintain accurate records of customer interactions and resolutions in the support system.
- Stay current with the latest mobile technology trends, product updates, and troubleshooting techniques.
- Escalate complex technical issues to higher-level support or specialized technicians when necessary.
- Educate customers on best practices for device care, security, and optimization.
Order Fulfillment Specialist
CEVA Logistics Inc.
05.2011 - 08.2014
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Optimized warehouse space utilization by analyzing product movement trends and adjusting storage locations accordingly.
- Improved order fulfillment efficiency by streamlining processes and implementing inventory control measures.
- Maintained detailed records of order activity, providing valuable insights into trends that informed future business decisions and strategies.
- Collaborated with warehouse team to maintain optimal stock levels, reducing backorders and improving delivery times.
Pre Packaged Supervisor
Fairplay Finer Foods
01.2009 - 03.2011
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
General Lobor
Sims Metal Management
06.2008 - 11.2008
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Thornwood High School
South Holland, IL12.2008
Skills
Technical & Mechanical Skills
Physical & Outdoor Work Skills
Safety & Compliance
Logistics & Material Handling
Teamwork & Communication
Languages
Spanish
Native or Bilingual
Timeline
Ramp Agent
Southwest Airlines
10.2015 - Current
Tech Support
Asurion
08.2014 - 07.2015
Order Fulfillment Specialist
CEVA Logistics Inc.
05.2011 - 08.2014
Pre Packaged Supervisor
Fairplay Finer Foods
01.2009 - 03.2011
General Lobor
Sims Metal Management
06.2008 - 11.2008
Thornwood High School
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