Fredrick Felidious Jesuraja
Chennai
Summary
Accomplished Customer Success Engineer at Zoho Corporation, leveraging technical support expertise and CRM skills to enhance client satisfaction. Proven track record in developing onboarding processes and conducting product demonstrations, resulting in a 30% increase in customer engagement. Adept at collaborating with cross-functional teams and educating clients on best practices for software utilization.
Overview
10
10
years of professional experience
Work History
Customer Success Engineer
Zoho Corporation
Chennai
03.2022 - 08.2024
- Provided technical support for customers using Zoho software solutions.
- Collaborated with cross-functional teams to resolve customer issues effectively.
- Educated clients on best practices for utilizing product features and tools.
- Conducted product demonstrations to enhance customer knowledge and usage.
- Documented customer interactions and feedback in internal systems for analysis.
- Assisted in onboarding new customers to ensure smooth implementation processes.
- Trained customers on troubleshooting techniques for common software challenges.
- Gathered customer insights to inform product improvement initiatives at Zoho Corporation.
- Documented processes related to onboarding, support requests, feature updates.
- Developed workflow documentation to ensure proper use of the software by customers.
- Conducted regular check-ins with customers to evaluate usage levels, satisfaction ratings.
- Researched customer issues and developed solutions to resolve them quickly and effectively.
Marketing Executive
Zion Consultancy
Chennai
09.2014 - 11.2021
- Developed comprehensive marketing strategies for diverse client portfolios.
- Maintained an up-to-date database of customers' contact information.
- Developed marketing strategies and campaigns to increase brand awareness.
- Planned and organized public relations and promotional events.
- Created sales strategies to promote advertising offerings and motivate larger deals.
Education
B. Tech. - I.T
Himalayan University
Chennai07-2018
H.S.C. -
Zion Matriculation Higher Secondary School
Chennai01.2012
Matriculation -
Zion Matriculation Higher Secondary School
Chennai01.2010
Skills
- Java
- HTML
- Python
- Windows
- IOS
- Onboarding processes
- Technical support
- Zoho software
- Customer relationship management
- Client education
- Product demonstrations
- Customer feedback analysis
- Training development
- CRM software experience
- Software troubleshooting
- Customer onboarding
- Call center management
- Expertise in sales
- Microsoft outlook, word, and Excel
Accomplishments
- Received N.C.C. ‘A’ Certificate, grading “A” under 1(TN) Air Squadron N.C.C. as a Flight Cadet.
- Winner of Overall Sports Trophy at school level.
- Completed Scholarship programs including T.I.M.E. and All Karnataka Science Scholarship Exam at School level.
- Runners at Zonal level Basketball competition at School level.
Languages
- English
- Tamil
- Hindi
- Français
Hobbies and Interests
- AI enthusiast seeking immense knowledge on Machine automation.
- Pursuing course on Deep – Learning tutored online, recognized under Stanford University.
- Football
Projects
Data Processing, Java, Big Data, The system proposes the scheme of Sliding window, which updates the latest information with respect to time and updated data. It also proposes to remove the duplication of records in web content by using UDD algorithm. It also retrieves feedback from the previous users of the corresponding website, implementing Ranking process on the feedback received and also focusses on removal of duplication of data by sliding window approach. The project focuses mainly on SEO algorithm for better search feedback. The users experience better ranked results for a better and a fast experience that offers much more reliable results with optimisation.
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge and belief.
Personal Information
- Date of Birth: 10/03/94
- Gender: Male
- Nationality: Indian
Timeline
Customer Success Engineer
Zoho Corporation
03.2022 - 08.2024
Marketing Executive
Zion Consultancy
09.2014 - 11.2021
B. Tech. - I.T
Himalayan University
H.S.C. -
Zion Matriculation Higher Secondary School
Matriculation -
Zion Matriculation Higher Secondary School