FREDRICK WILLIAM R
MADURAI
Summary
To work in challenging and dynamic environment,this gives me an opportunity to add value to the companyand enhance my knowledge and continous development of upgrading knowledge by execution of vested responsibilities by the organization with loyalty and integrity
Overview
12
12
years of professional experience
2
2
Languages
Work History
Front Office Manager
Hotel Madura Grandeur
11.2025 - Current
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Implemented staff training programs, improving employee performance and team cohesion.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
Front Office Supervisor
Hotel Chentoor
03.2024 - 09.2025
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Collaborated with housekeeping and maintenance teams to ensure room availability and quality standards were met.
- Maintained accurate financial records, including daily reports on sales transactions, cash drawer balances, and room charges.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
Front Office Assistant
Hotel Poppys
02.2023 - 03.2024
- Welcoming guest with smile
- Make check in process with ID cards or address proof
- Make check out process confirm the guest with payment mode
- Check with house keeping whether guest has left anything in room
Housekeeping Supervisor
Hotel Weshtern Park
09.2016 - 01.2023
- Allocating the rooms for the guest as per the need
- Allocate house man and house maid as per work schedule
Housekeeping Supervisor
Hotel Rajadhane
03.2016 - 08.2016
- Allocating the rooms for the guest as per the need
- Allocate house man and house maid as per work schedule
Housekeeping Supervisor
Hotel JC Residency
05.2014 - 03.2016
- Allocating the rooms for the guest as per the need
- Allocate house man and house maid as per work schedule
Housekeeping Desk Attendant
Hotel JC Residency
09.2013 - 05.2014
- Attending call of the guest assist the as per needs
- Maintaining minibar and stock of guest amenities
- Check the laundry and maintaining stock of laundry
Education
10th -
St.Thomas Matriculation School
MaduraiBSS 2yrs Diploma - Hotel Management and Catering Technology
Institute of Hotel Management & Catering Technology
MaduraiDiploma - Computer Teachers Training
TCDS Computer Education
MaduraiSkills
Highly motivate,strong work ethics,strong analytic and communication skills with positive approach and innovative ideas and have an invaluable strength essential to qualify performance on my job
Interests
Reading books, Surfing internet, Racing games
Timeline
Front Office Manager
Hotel Madura Grandeur
11.2025 - Current
Front Office Supervisor
Hotel Chentoor
03.2024 - 09.2025
Front Office Assistant
Hotel Poppys
02.2023 - 03.2024
Housekeeping Supervisor
Hotel Weshtern Park
09.2016 - 01.2023
Housekeeping Supervisor
Hotel Rajadhane
03.2016 - 08.2016
Housekeeping Supervisor
Hotel JC Residency
05.2014 - 03.2016
Housekeeping Desk Attendant
Hotel JC Residency
09.2013 - 05.2014
BSS 2yrs Diploma - Hotel Management and Catering Technology
Institute of Hotel Management & Catering Technology
Diploma - Computer Teachers Training
TCDS Computer Education
10th -
St.Thomas Matriculation School
DECLARATION
I hereby declare that all above mentioned details are true to best of knowledge and wisdom
STRENGTH
- Dedication towards work
- Hardwork and work efficiency in team or individual
- Handle multiple ask simultaneously
- Punctuality of time management