FREDY TOM
Plzeň
Summary
Dynamic hospitality professional with proven expertise in team leadership and operational oversight at Courtyard by Marriott. Achieved top guest satisfaction rankings through exceptional customer service and effective staff training. Skilled in event coordination and service quality management, consistently delivering memorable experiences that exceed expectations.
Overview
8
8
years of professional experience
Work History
FB Service Supervisor
Courtyard by Marriott
Pilsen
10.2022 - Current
- Supervising daily breakfast, dinner, and events operations.
- Successfully improved breakfast service and achieved guest satisfaction targets within one month.
- Leading shift responsibilities and training new staff and student interns.
- Ranked top in guest feedback on Google, TripAdvisor, Booking.com, and Marriott feedback surveys.
- Completed EMBARK – Introduction to Leadership program:
- - Team Leadership & Supervision
- - Operational Oversight
- - Training & Onboarding
- - Customer Service Excellence
Captain – All Day Dining Restaurant
Hilton Ras Al Khaimah Beach Resort
07.2017 - 11.2021
- Oversaw pre-opening and daily operations of the all-day dining restaurant, lounge, and in-room dining.
- Delivered high guest satisfaction by providing warm hospitality and personal attention.
- Trained staff on menu knowledge, wine pairing, cocktails, and guest service protocols.
Waiter / Order Taker – In-Room Dining
Hilton Ras Al Khaimah Beach Resort
07.2017 - 10.2019
- Coordinated and executed special guest experiences (romantic dinners, BBQs, beach breakfasts).
- Managed online food delivery and ordering for four restaurants.
- Took guest orders, upsold items, handled POS operations, and arranged VIP welcome amenities.
Education
Bachelor of Science - Hotel Management and Catering Services
Oriental School of Hotel Management
01.2017
High School -
Nirmala High School
Kabanagiri02.2014
Skills
- Team leadership
- Operational oversight
- Customer service
- Staff training
- Event coordination
- Service quality management
Awards
Hilton CEO Nomination – 2020, Top Performer – LEAD 1.1 Hilton Training (Harvard University), Hilton Star of the Month – August 2018, December 2019, September 2020, Nominated Star of the Month – November 2019, Special Achievement of the Quarter – Marriott ("MIMOŘÁDNÝ VÝKON VE ETVRTLETÍ")
References
- Shervin Steve, Thomas, Food and Beverage Manager, shervin.thomas@hilton.com, +971 545 948 594, Hilton
- Arthur, Timlin, Director of Food and Beverage, arthur.timlin@hilton.com, +971 563 558 457, Hilton
- Veronika, Hlaváčová, F&B Service Manager, veronika.hlavacova@courtyard.com, Courtyard by Marriott
Timeline
FB Service Supervisor
Courtyard by Marriott
10.2022 - Current
Captain – All Day Dining Restaurant
Hilton Ras Al Khaimah Beach Resort
07.2017 - 11.2021
Waiter / Order Taker – In-Room Dining
Hilton Ras Al Khaimah Beach Resort
07.2017 - 10.2019
Bachelor of Science - Hotel Management and Catering Services
Oriental School of Hotel Management
High School -
Nirmala High School
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