FREEDA JAYASHREE
Project Manager
Chennai
Summary
Strategic and detail-oriented Project Manager with 21+ years of experience. Outstanding organizational, time management, planning, and problem-solving skills. Met all project deadlines and increased Company's market margin by 12% through successful branding projects.
Overview
26
26
years of professional experience
10
10
Certifications
Work History
Project Manager - Client Delivery
Hexure India
7 2023 - Current
- Managed a global team of 15 engineers and successfully completed a $3 million dollar project on time and under budget
- Identify and analyze potential project risks, developing and executing mitigation strategies to ensure successful outcomes
- Lead and manage large-scale projects with a strategic focus on profitability
- Hands-on experience in Jira, Open Air, Salesforce, PeopleSoft, iConnect
- Implemented project management best practices and provided expert knowledge on system implementation and deployment, consequently increasing process efficiency by 20%
- Managed project deliverables within deadlines, resulting in 100% project completion rate
- Effectively managed change requests ensuring all parties were kept informed of impacts on cost, timing and functionality.
- Productivity, utilization, and margin metrics, as established and communicated by the company, are tracked, and met within threshold guidelines
- Resourcing: Resources are managed effectively through timely, task management, accurate bookings, time recording, budget, timelines, dependencies, and other required project details are maintained accurately within the project management system
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Manager - Projects, Global Pricing and Solutioning
Sutherland Global
11.2015 - 07.2023
- Proactively manage the deal plan, facilitating involvement and commitment from all parties until the contracting process has concluded
- Leading 10+ member team on delivering projects as a Project Manager
- Driving stand-up calls with key stakeholders to track and monitor the action items
- Use checklists and templates to track MOMs, Utilizing Stand-up Tools like Microsoft Teams, Google Meet, Zoom, Smartsheet
- Developed written Standard operating procedures and training materials for the E2E projects, achieved user proficiency and system efficiency
- Managed Business Continuity Process (BCP) and Change Management, hired to develop more structure in these areas and ensured compliance with all policies and procedures
- Collaborating with key functional leads across Recruiting Management, Sales Team, Transition Team, Service Delivery Management, Training Management, Quality Assurance Team, and Information Technology/Telecom Management
- Leading Mortgage & Research vertical pricing: deals submitted more than 375 with win rate of 44%, End to End Transition management and workflow management
- Experience in Mortgage, Healthcare Pricing, Banking & Finance, Insurance Vertical Pricing, Technology & Telecom Pricing, Retail, Research pricing, FAO, Digital pricing, Travel Vertical, Government Vertical pricing
- Mortgage service offerings: Pricing for Origination, Processing, Underwriting, Post Closing, Servicing
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
Associate Manager - F & A - Global Finance Shared Services
Sutherland Global
11.2012 - 10.2015
- Responsible for revenue generation through timely invoice submissions for more than $10 million revenue
- Validate the pricing and contractual terms with Contracts Master
- Worked on Client Portals (i.e.) Ariba, Emptoris
- Sharing Daily Revenue Management Report for India, Bulgaria & Egypt
- Initiated process improvements based on thorough analysis of internal operations data resulting in enhanced productivity levels.
- Managed cross-functional projects, ensuring timely completion and alignment with company objectives.
Asst. Manager - Centralized Operations - MIS Team - PMO
Sutherland Global
07.2010 - 11.2012
- Centralized Ops Lead for Reports & Analysis Team
- Managing KRA's / KPI 's for Managers and updating it every Month & Quarter
- Involved in stack ranking the TL's and Manager based on scorecards
- PS Database Management, Attendance Corrections, Manage the team scheduling, leaves, KRAs, PDRP etc., Managing common Ops Server, Single Point of Contact for secured access rights
Senior Executive - Operations
Sutherland
7 2002 - 9 2005
- MIS Tool Automation - with Global Infrastructure team Collaboration
- Consecutive Top Performer for 2 Quarters in Quality Audits & CSAT - Scored 100 in Consecutive 10 Audits
- Got Rewarded from Gateway Client - Brad Bliven for achieving CSAT and Audit Scores as only Best Performer
- Was selected for the TIER Team - The Indian Escalation Rep
- Selected for Quality Team as one among the two Auditors for CS Team.
Business & Customer Support Executive
SSi - SOFTWARE SOLUTIONS INTEGRATED LTD.
01.2000 - 01.2002
- IT Training, Sales, Marketing and Course Counselling, Recruitment and Training to Staff members, General Administration and Accounts Management
- Seminars and Career Guidance in Educational Institutions.
Business & Customer Service - Support Executive
STG - SOFTWARE TECHNOLOGY GROUP INTERNATIONAL LTD.
01.1999 - 01.2000
- IT Training, Sales, Marketing and Course Counselling, Recruitment and Training to Staff members, General Administration, Cultural Events Management
- Seminars and Career Guidance programs in Educational Institutions.
Education
MBA - Master of Business Administration (Executive) -
B.A., English Literature -
Skills
Project Management
Certification
NASSCOM Certified Women Wizards Rule Tech program, 2019
Custom
Chennai
Personal Information
- Date of Birth: 07/21/79
- Marital Status: Married
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceWork from home optionPaid time offTeam Building / Company RetreatsCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsPaid sick leave4-day work weekStock Options / Equity / Profit SharingAccomplishments
- Resolved product issue through consumer testing.
- Collaborated with team of 15+ in the development of IT project
Timeline
Manager - Projects, Global Pricing and Solutioning - Sutherland Global
11.2015 - 07.2023
Associate Manager - F & A - Global Finance Shared Services - Sutherland Global
11.2012 - 10.2015
Asst. Manager - Centralized Operations - MIS Team - PMO - Sutherland Global
07.2010 - 11.2012
Business & Customer Support Executive - SSi - SOFTWARE SOLUTIONS INTEGRATED LTD.
01.2000 - 01.2002
Business & Customer Service - Support Executive - STG - SOFTWARE TECHNOLOGY GROUP INTERNATIONAL LTD.
01.1999 - 01.2000
Project Manager - Client Delivery - Hexure India
7 2023 - Current
Senior Executive - Operations - Sutherland
7 2002 - 9 2005
Vinayaka Missions University - MBA - Master of Business Administration (Executive),
Annamalai University - B.A., English Literature,
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